What are the responsibilities and job description for the In Room Dining Server position at Hotel Per La?
Why us?
Sage Hospitality Group is set to hire an In Room Dining Server to join us at our newly rebranded and repositioned luxury lifestyle flagship hotel and restaurant.
Hotel Per La, a new luxury lifestyle property, will be opening its doors in the heart of Downtown Los Angeles later this year. Housed in the former Bank of Italy headquarters, a historic 12-story building on the corner of Olive and Seventh Streets, Hotel Per La will debut 241 guest rooms and grand public spaces for guests and locals alike including more than 10,000 square feet of event space, ground-floor restaurant, as well as a rooftop bar offering poolside drinks and dramatic views of the LA skyline.
Hotel Per La will have a soft opening in Summer 2022, with a grand opening in September 2022.
Job Overview
Operate the room service department in an efficient, courteous and professional manner to provide quality operations which maximize guest satisfaction. Respond to inquiries regarding room service orders, hotel information and guest concerns.
Responsibilities
- Operates the room service equipment by accepting incoming calls, ringing in orders, maintaining sanitation in room service department.
- Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
- Follow through in resolving guest problems and/or requests courteously and accurately.
- Handle all emergencies according to established procedures.
- Maintains a friendly, cheerful and courteous demeanor at all times.
- Complete all shift sidework as outlined in the hotel's operating policies and procedures.
- Report all communications to immediate shift supervisor.
- Must have full knowledge of menus and menu changes.
- Performs other duties as assigned, requested or deemed necessary by management
Qualifications
High school education or equivalent experience.
Experience
Previous experience in similar position of 3 months or longer.
Knowledge/Skills
- Excellent hearing required to clearly hear the guest.
- Moderate vision required to read the computer screen and the guest registration rack.
- Excellent speech communication skills required to clearly understand the operator.
- Moderate comprehension and literacy required to ensure calls are directed properly and messages are taken accurately.
Physical Demands
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Carrying up to 25 lbs. of various office equipment.
- Bending/kneeling -to obtain reports and for filing.
- Mobility - must be able to reach all areas of hotel to assist clients. Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.
Environment
Work inside 95% shift.
Benefits
- Medical, dental, & vision insurance
- Eligible to participate in the Company’s 401(k) program with employer matching
- Health savings and flexible spending accounts
- Basic Life and AD&D insurance
- Company-paid short-term disability
- Paid FMLA leave for up to a period of 12 weeks
- Employee Assistance Program
- Great discounts on Hotels, Restaurants, and much more.
- Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.
Job Type: Full-time
Pay: From $19.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- AD&D insurance
- Dental insurance
- Disability insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Tuition reimbursement
- Vision insurance
Physical Setting:
- Hotel
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Los Angeles, CA 90014: Reliably commute or planning to relocate before starting work (Required)
Work Location: One location