Server

WHY WORK HERE: We provide excellent pay, paid time off, on Hotel Tango spirits, food & attire, free meal every shift, medical/dental/vision/disability insurance after 30 days full-time, health savings account, 401k, relaxed uniform, employee awards and recognition of service, employee of the year program, annual company retreat, career development and internal growth opportunities, vibrant and inclusive company culture, work-life balance (tasting room closed every Monday and by 10PM week nights, 11PM weekends, 8PM Sundays). Holidays closed: New Years Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, Christmas Day. 

TITLE: Server 

TYPE: Full-Time, Non-Exempt

COMPENSATION: Server (level I) $6 Hourly Tips,   Shift Lead Server (level II) $7-9 Hourly Tips

SUPERVISOR: Tasting Room General Manager/ Assistant GM

JOB DESCRIPTION

A Hotel Tango Server is THE brand ambassador for the company. A Hotel Tango Team Server is customer-satisfaction-oriented, disciplined, organized, friendly, and knowledgeable. Hotel Tango Whiskey prides itself in attracting the most talented service staff in the business and strives to maintain peak customer service experiences with every interaction and every cocktail.

SERVER (LEVEL I) PRIMARY RESPONSIBILITIES

• Serving

  • Interacting with customers, taking orders and serving snacks and drinks

  • Assessing customers’ needs and preferences and making recommendations

  • Stay guest focused and nurture an excellent guest experience

• Barbacking

  • Stock ice bins, spirits, bitters, syrups and garnish throughout service

  • Clean and polish glassware and dishes in back of house; adhere to dish-washing procedures

  • Perform bussing responsibilities such as clearing empty glassware and trash from bartop/tables

  • Perform frequent restroom checks for quality control

• Gatekeeping

  • Greet and welcome each guest

  • Check customers’ identification and confirm it meets legal drinking age

  • Comply with all food and beverage regulations

• Menu ideation and planning

  • Assist in planning and presenting bar menu

  • Taste ingredients daily for quality control

  • Set up & break down bar for open and close

  • Restock and replenish bar inventory and supplies

SKILLS & EXPERIENCE

• QUALIFICATIONS

  • Possession of or ability to obtain an Indiana liquor license.

  • 21 years of age or older

  • Ability to stand and be on your feet for 6-8 hours

  • Ability to lift and carry 25 pounds

• SKILLS

  • Customer service oriented, passionate, and motivated- Gung Ho!

  • Ability to educate guests about Hotel Tango origins, name, spirits, cocktails, etc.

  • Timeliness and organization, problem-solver

  • Willingness to further education of cocktails, spirits, and hospitality

  • Positive attitude and excellent communication skills

• EXPERIENCE 

  • No previous experience required

SERVER (LEVEL II) PRIMARY RESPONSIBILITIES

• All duties as outlined above

• Customer service

  • Conducts public tours and may conduct VIP tours, Tango U's, Spirits Tastings, etc. 

  • Acts as customer service representative handling customer complaints and issues 

  • Typically selected as a service well bartender due to their speed and efficiency 

• Shift lead

  •  Bar opening, closing, and managerial duties, floor-lead and customer service liaison in the absence of a manager

  • Leads team, trains, upholds standards, communicates effectively, and takes the lead for emergencies and issues as the manager-on-duty

SKILLS & EXPERIENCE

• QUALIFICATIONS

  • Possession of or ability to obtain an Indiana liquor license.

  • 21 years of age or older

  • Ability to stand and be on your feet for 6-8 hours

  • Ability to lift and carry 25 pounds

• SKILLS

  • Customer service oriented, passionate, and motivated- Gung Ho!

  • Ability to educate guests about Hotel Tango origins, name, spirits, cocktails, etc.

  • Timeliness and organization, problem-solver

  • Willingness to further education of cocktails, spirits, and hospitality

  • Positive attitude and excellent communication skills

• EXPERIENCE 

  • Been with Tango for 1 years OR

  • 2 - 3 years of experience in retail sales preferably in the hospitality industry. 

  • May be a shift lead