What are the responsibilities and job description for the Front Desk Agent position at Hotel Viata?
About us
Hotel Viata is a small business in Austin, Tx. We are professional, fast-paced and customer-centric.
Our work environment includes:
- Food provided
- On-the-job training
Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Register guests and assign rooms, ensuring accurate and efficient check-in and check-out processes
- Answer phone calls and provide information about hotel services, amenities, and local attractions
- Handle guest complaints or concerns with empathy and resolve issues promptly
- Maintain a clean and organized front desk area
- Assist with reservations, cancellations, and modifications as needed
- Process payments and maintain accurate records of guest transactions
Skills:
- Excellent communication and interpersonal skills to interact with guests and colleagues effectively
- Strong customer service skills to provide exceptional guest experiences
- Proficient in using phone systems, computers, and other office equipment
- Ability to multitask and prioritize tasks in a fast-paced environment
- Attention to detail to ensure accuracy in guest information and payment processing
Please note that this job description is not exhaustive and additional duties may be assigned as needed.
Job Type: Full-time
Pay: $17.00 per hour
Expected hours: 30 – 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Night shift
- Weekends as needed
Work Location: In person
Salary : $17