Assistant Housekeeping Manager - Hotel Vin

Description

ASSISTANT HOUSEKEEPING MANAGER

DEPARTMENT: Rooms

REPORTS TO: Executive Housekeeper
STATUS:  Exempt

Are you looking for something more than just a job? Do you want work to be something that inspires you to be the best version of yourself? Now is your time to advance your career and craft your future with passion at Hotel Vin! 

Hotel Vin, Marriot Autograph Collection is a 120-room boutique hotel with over 20,000 square feet of indoor/outdoor event space located in the heart of downtown Grapevine. As part of the Grapevine Main project, which includes Harvest Hall—a beautiful European-style food hall with seven kitchens, two bars, and a stunning venue for live entertainment—Hotel Vin will set the standards for service excellence and career advancement.

If you are passionate, dedicated, a team player, and want to explore your potential, then Hotel Vin is waiting for you. Apply today and join our team of all-stars!

RESPONSIBILITIES:

• Assist Executive Housekeeper in his/her absence to facilitate all aspects of daily housekeeping operations. Provide feedback on staff performance to Executive Housekeeper.
• Assist in determining specific work assignments for room attendants and support staff according to the staffing guides and occupancy rate. Distribute assignment, making any necessary changes as they occur during the shift.
• Ensures an attractive and clean facility for guests in rooms and all public areas, including offices and supply closets.
• Assists in training of the Housekeepers/Houseman on new equipment and procedures, proper chemical usage, and the Quality Assurance Program as directed. 
• Work closely with front office staff to ensure rooms are available when needed—provide accurate room status reports. Ensure that all rooms are cleaned in a timely fashion and reports are provided to the Front Desk agent on duty.
• Monitor the progress of housekeeping associates each day:  ensure associates are adequately trained, familiar with company policies and procedures, cleaning to standards, finishing in a timely manner, comfortable with their job, etc. 
• Make sure all housekeeping associates are in clocking-in properly in the time & attendance system and in uniform each workday.
• Assist in keeping payroll budgets for housekeeping associates in line with the departmental budget, reporting the daily and weekly reports accurately.
• Make sure employees have received quality control training as needed.  Enforce correct use of chemicals and equipment as trained. Check all cleaning aids and equipment, ensuring compliance with hotel safety guidelines.
• Schedule daily special cleaning projects for room attendants and inspectors.
• Coordinate linen handling such as daily inventory and sorting, weekly and monthly inventories, clean linen distribution, soiled linen collection, storage room organization and security, and proper cart loading and security.
• Ensure that ready rooms are being reported to the front desk by 10:00 am and steadily throughout the day.   All rooms are reported by 4:00 pm regularly.
• Comply with and ensure compliance with key security procedures.
• Ensure housekeeping requests from guests or management are responded to in a timely, efficient, & friendly manner.
• Inspect rooms daily and coach housekeeping staff on any improvements needed
• May perform duties of Housekeeper if staff levels are inadequate.

KNOWLEDGE, SKILLS AND ABILITIES: 

• High school diploma or equivalent required.
• Strong computer skills and experience with Word and Excel.
• Must have a working knowledge of company policies and procedures as outlined in the employee handbook.
• Previous housekeeping and supervisory experience.
• Must have an aptitude for guest services and have a positive attitude.
• Must be able to work a flexible schedule.

Physical Demands: 

• Required to stand and walk for up to 6 hours per day.
• Ability to sit, stoop, kneel, or crouch while performing duties. 
• Use of hands to finger, handle or feel; use of hands and arms to reach. 
• Occasional requirement to lift or move upwards of 25 pounds.

REQUIRED PERSONAL PROTECTIVE EQUIPMENT:

• Closed toe, non-canvas and non-skid soled shoes.