NOC Supervisor

Responsibilities:

• Supervise the daily work of Engineers
• Work with engineering and customer support closely on issues and escalations
• Proactive in handling issues for priority incidents and ensuring resolution in timely manners
• Provide idea for the development of automated tools which enhances the capability of the engineers update and maintain training materials.
• Evaluate or develop new tools to better manage the Service Infrastructure
• Provide second level escalations support
• Support all Service Infrastructure systems and services
• Should ensure that customer needs are properly defined and satisfactorily met
• Identify and verify service impact to customers

Minimum Qualifications

• Minimum of 3-7 years of network administration, WAN administration, and/or LAN administration
• Minimum of 3-7 years troubleshooting experience within a cable provider network environment/operations
• BA and/or BS with any technology concentration, or equivalent experience
• Industry recognized certifications such as Network , CCNA, CCNP and/or CCDA
• Experience with routing, switching, and/or optical protocols/circuit types (ie: ospf, bgp, stp, MPLS, Multicast)
• Experience and/or general knowledge of voice environments and/or traffic flow (ie: adtran’s, pbx’s, etc)
• Fundamental understanding of the OSI model
• Experience with network and channel monitoring tools (ex: Intermapper, Solarwinds, iVMS, xVu, Netbrain, Netflow)
• Experience with Cisco, Motorola, ZTE, and/or Alcatel equipment
• Excellent problem solving skills.
• Experience with high availability environment with 99.99% SLA
• Excellent documentation, communication and interpersonal skills.
• Exhibits mature organization and time management skills.
• Strong understanding of troubleshooting techniques.
• Experience with routing protocols, specifically OSPF and BGP
• Experience with Optical Platforms, configuration and/or troubleshooting
• Experience working within a cable provider environment
• Experience working with third party circuit providers
• Industry recognized certifications such as CCNP, and/or CCDP
• Vendor certifications on any Optical platform (ie: Motorola, ZTE, Alcatel etc)
• Experience working with Python, SQL, PHP, Shell