Cashier - Kona Ace Hardware

Salary Range: $16.00 to $17.00 per hour

Would you enjoy working in a positive family environment with high employee engagement and a focus on expanding our services and growing our business to serve our community?

HouseMart is a local family-owned business consisting of 34 Ace Hardware, Ben Franklin Craft and Daiso stores, with over 500 employees in Hawaii, Washington, Oregon, and Nevada. The HouseMart vision is “to become the best operating chain of independent craft and retail stores in the country."

As a family-owned business for more than 70 years, the HouseMart brand strives to serve as a symbol of family values, exceptional service, and commitment to providing the products our customers need. Built upon an entrepreneurial spirit, we continually look for opportunities to further expand and diversify our business, while still operating under the same family values.

SUMMARY:  Provides superior customer service by performing all cash register procedures in an accurate, fast, efficient, and courteous manner.  Performs other duties within the store to promote maximum sales, cultivate customers’ good will and encourage repeat business.  Works under the direct supervision of store management.

ESSENTIAL FUNCTIONS :

• Projects a high level of AIE (attitude, intelligence, and enthusiasm) to both external and internal customers.
• Accurately and efficiently handles all register transactions including sales, returns, layaways, house charges and other related transactions in a courteous manner following company policies and procedures.  Provides customers with an accurate receipt of each transaction.
• Asks and offers Club Card members (i.e. Craft Club or Helpful Hardware Club) to every customer.
• Verifies cash drawer at the beginning of the shift and accurately balances their own cash drawer and prepares for next day use.
• Assists with customer inquiries and provides them with needed advice or information.
• Accurately scans each merchandise item to minimize inventory shrinkage.  Is aware of potential security, safety and/or shoplifting issues and reports and incidents and/or concerns immediately to management.
• Properly uses and secures two-way radios and headsets as assigned.
• Continually educates themselves about products and retains specific knowledge about current advertised items.
• Maintains a clean and professional image of the checkout area.
• Able to report to work as scheduled.  Demonstrates regular and reliable attendance.        Attends and participates in training sessions and monthly store meetings as required

OTHER FUNCTIONS:

• Receives and checks incoming merchandise against invoices or orders to spot shortages, damages, and backorders.
• Accurately prices and displays (i.e. bins, shelves, displays, etc.) merchandise.  Assists store management in the annual preparation and taking of the store’s physical inventory.
• Receives incoming telephone calls and places outgoing calls to customers.
• Helps train new cashiers as requested.
• Performs general housekeeping duties (i.e. up keeps a professional appearance of the office, store’s floors, fixtures, restrooms, employee lounge, etc.)  Performs general maintenance of the store’s premises (i.e. store entrance, parking lot, receiving, etc.)
• Performs all related duties of a Sales Associate.
• Promptly and accurately performs any other related duties as assigned by store management.

WORKING CONDITIONS:

Equipment/Tools Used:  cash register, two-way radios, headsets.  Occasional use of various store equipment such as glue guns, scissors, stapler, computer, printers, fax machine, shredder, calculator, and telephone, etc.

Work Hours:  Available flexible hours as required. (Including days, nights, weekends, and holidays)

Work Environment:  Works under regular store conditions.  Occasional exposure to heat, dust, solvents, chemicals, paint, glues, etc.   

MENTAL DEMANDS:

• Requires attention to detail, concentration, and alertness.
• Basic mathematical skills (i.e. calculation of fractions, percentages, pricing, discounts, taxes, returns, charges, making change, taking inventory, ordering, verification of quantities, etc.)
• Ability to perform multiple tasks at the same time.
• Ability to work under pressure, demonstrate effective decision-making, and ability to exercise sound judgment.
• Organizes work to complete assignments, maintains accuracy, pays attention to details, and demonstrates superior customer service.

PHYSICAL DEMANDS:

• Occasional push, pull, and/or lift up to 60 lbs. of materials, including lifting and maneuvering up to 100 lbs. of merchandise using a hand truck.
• Ability to stand for durations up to 8 hours at a time.
• Frequent reaching, twisting, turning, stooping, squatting, crouching, grasping and squeezing.
• Manual dexterity to operate cash register, computer, calculator, and misc. hand tools.

QUALIFICATION REQUIREMENTS:

• Customer service, retail, cash handling experience preferred.
• Ability to communicate effectively with fellow employees, management, customers and vendors using both verbal and written skills.  Able to understand and follow instructions to complete assignments.

   FULL TIME BENEFITS:

●      Health Plan Coverage (Medical, Vision, Dental) 

●      20% Employee Discount  

●      401(k) with Employer Match 

●      Profit Sharing Program 

●      100% Company Paid Life Insurance 

●       Vacation, Sick Leave, Personal Leave and Holidays

Our success is directly attributed to our employees, and we are looking for our next generation of winning team members. The ideal candidate will be the face of our brand, able to process transactions in an accurate, efficient, and courteous manner, while maximizing sales, assisting customers and will work in accordance with the Company’s established policies and procedures. 

We are a drug-free workplace and an equal opportunity employer.