Summary
The purpose of the Performance and Quality Assurance Manager position is to manage and direct new development and modernization functions and implement quality control tactics for the High Point Housing Authority (“HPHA” or “Agency”). This position submits reports, assists in the establishment and maintenance of departmental quality control procedures, prepares budgets, prepares correspondence related to projects and approving purchases, agreements, and contracts. This position requires a thorough knowledge of local, state and federal building codes and regulations. On-call duty is required.
All activities must support the Agency’s strategic goals and objectives and produce results that accomplish the goals and functions of the Executive Department.
Essential Duties and Responsibilities
The statements below are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing of all responsibilities, duties and/or skills required. Other duties may be assigned.
- Develops construction plans and prepares written scopes of work for all modernization, construction and other renovation or emergency work requiring the use of capital funds; presents procurement office with pertinent information of upcoming renovation and construction projects to begin the procurement process.
- Administer and monitor the Capital Fund Program grant(s).
- Prepares and administers departmental work programs, projects and budgets; prepares and reviews contracts, agreements, invoices, purchase orders, and pay requests; drafts major correspondence related to projects.
- Confers with architects and engineers, as necessary, to determine proper code application of structural requirements, HVAC, fire suppression equipment, and other construction related areas that require special licensing.
- Observes and inspects construction activities, prepares reports, corresponds with architects, designers and contractors; monitors timetables and work quality, identifies problems and takes corrective action with contractors, designers, engineers, and architects.
- Prepares resolutions of projects for approval by local officials.
- Serves as departmental representative when interacting with other departments as directed.
- Designs projects or coordinates project design with architects, coordinating the development of project requirements and specifications with county officials as directed.
- Confers with pertinent HPHA departments to determine renovation and modernization plans; reviews the needs assessment data and inspects public housing properties and equipment.
- Responds to deficiencies noted and makes provisions for monies to be obligated for necessary repairs needed.
- Prepares monetary estimates of all potential modernization and renovation projects.
- Administers repairs to property damage from fire, storm, vandalism, or other damages and reports losses to insurance carriers.
- Researches via internet and/or publications state and local codes to determine proper materials, equipment and procedures needed for modernization projects, construction, and renovations.
- Confers with city officials to ensure proper local code requirements are met, as directed.
- Assists with pre-bid conferences, pre-construction conferences, project meetings, negotiates/resolves disputes.
- Develops long and short-term strategic plans for agency physical improvements.
- Supervises quality control program, conducts inspections of HPHA properties, personnel and contract workers and work product, and submits required reports.
- Provides quality control measures and inspections to ensure high-performing REAC scores.
- Maintains knowledge of applicable state, local, and federal regulations pertaining to public housing development and management.
- Supervises Quality Control Coordinator planning, assigning and reviewing work, coordinating activities and maintaining standards of performance
- Supervises Work Order Services Coordinator planning, assigning and reviewing work, coordinating activities and maintaining standards of performance.
- Serves as dispatcher for emergency calls on rotating basis, as applicable.
- Develops or assists with in-house scope-of-work/specifications and cost estimates; reviews plans and specifications developed by consultants to ensure compliance with building codes and Department of Housing and Urban Development (“HUD”) requirements.
- Responsible for reporting and monitoring HPHA Workers’ Compensation claims, working with VP of HR.
- Reports and monitors all auto accident and liability claims.
- Assists in disputes with contractors regarding project issues; inspects projects to develop punch lists.
- Assists in the development of short and long-range planning for HPHA communities’ physical improvements.
- Participates in special projects or programs as necessary.
- Operates a vehicle and maintenance equipment such as lawn care equipment, general construction equipment. Utilizes a level, measuring devices, electronic locator devices, drafting and surveying equipment, etc. as necessary during field work.
- Performs other duties as assigned.
Qualifications
To perform this job successfully, an individual must be able to perform each competency satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the job competencies.
Job Competencies
- Knowledge of the methods, procedures and policies of the HPHA as they pertain to the performance of the essential duties of the position.
- Understanding of key policies, procedures, functions, and staff in the Asset Management department.
- Knowledge of contracting and procurement procedures, including NAHA’s procurement policy, and the procurement guidelines of the U.S. Department of Housing and Urban Development (“HUD”).
- Extensive knowledge of construction estimating techniques and practices.
- General working knowledge of all maintenance crafts.
- General knowledge of principles, practices, and techniques of procurement and budgeting.
- Knowledge of the laws, ordinances, standards, and regulations pertaining to the essential duties and responsibilities of the position.
- Knowledge of the organization of the department, and of related departments and agencies.
- Knowledge of any occupational hazards and adheres to safety precautions inherent in performing the essential functions of the work.
- Knowledge of terminology and related professional languages used within the department as relevant to work responsibilities.
- Knows how to maintain cooperative and effective relationships with intra and interdepartmental personnel, as well as any external entities with whom the position interacts.
- Proven application of the principles of supervision, training, motivation, and performance evaluation
- Ability to read and understand moderately complex repair and service manuals, blue prints, diagrams, and instructions/warnings.
- Ability to maintain confidentiality.
Education and/or Experience
Bachelor’s degree in engineering or closely related field. Five (5) to ten (10) years administrative experience in public housing or human services. An equivalent combination of education and experience may be considered. Supervisory experience required.
Mathematical Skills
Knowledge of general mathematical concepts such as the ability to calculate decimals, percentages, and fractions; ability to translate concepts to spreadsheet technologies.
Computer Skills
To perform this job successfully, an individual should have strong computer skills (Microsoft Office, Outlook, and the Internet). Must be able to learn other computer programs as required by assigned tasks.
Certificates, Licenses, Registrations
Possession of a valid North Carolina driver’s license and the ability to be insurable under the Agency’s automobile insurance plan at the standard rate.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 10 hour shift
- Monday to Friday
- On call
Education:
Experience:
- Public Housing or Human Services Administrative: 5 years (Preferred)
Work Location: In person