Family Self-Sufficiency Case Manager

The Case Manager supports the mission of Housing Connect by assisting with the development and implementation of the Family Self-Sufficiency Program. The Case Manager works with Housing Connect residents, Resident Services staff, Housing Management, and community partners to identify needs and coordinate resources that promote self-sufficiency, empowerment and healthy communities.

Duties & Responsibilities

Tenant Support and Advocacy

• Develop and maintain a comprehensive network of education, training, mental health, substance abuse, economic development, and other supportive services for youth and adults.
• Work with FSS participants in their efforts to reach self-sufficiency goals by creating plans that are clear, measurable, realistic, and timely. These plans will be created by identifying motivation and desire in participants while identifying and mitigating barriers to success.
• Maintain regular contact with clients, including in person, by telephone and in writing.
• Complete well organized case files that accurately reflect services provided and outcomes.
• Complete paperwork, monthly reports, and case notes accurately and in a timely manner.
• Attend and actively participate in case staffing and agency meetings, weekly and as requested.
• Follow up on all referrals to ensure that adequate and appropriate services are provided.
• Collect program data to track resident progress on a monthly basis.
• Actively recruit for FSS programs on an as needed basis to ensure program is operating at capacity.

Supportive Services and Community Partnerships

• Pro-actively develop and promote self-reliance activities for families, including but not limited to, Employment, Financial Counseling, Home Ownership, and Education.
• Research similar programs and conduct literature reviews on a regular basis to ensure programs are run effectively and efficiently.
• Assist with the coordination of the Program Coordinating Committee (PCC) meeting in conjunction with FSS Coordinator and other local Housing Authorities to improve services for residents.
• Coordinate supportive services (mental health, child care, transportation, substance abuse, etc.) with appropriate community agencies.
• Evaluate needs and gaps in services and work to identify solutions.
• Proactively coordinate with housing staff to ensure effective communication.
• Support Resident Services co-workers and work as a team to accomplish agency, department and program goals.
• Participate in agency committees, as directed by supervisor. This may include, but not limited to, the Safety Committee, Grant Review Committee and/or Hearing Committee.

Program Tracking and Outcome Measurements

• Monitor client escrow account activity for accuracy, support disbursement process and mail semi-annual escrow account statements to clients.
• Accurately complete all required paperwork by assigned deadlines. This includes weekly reports, grant tracking, grant reports, and other data collection, as necessary.
• Assist FSS Coordinator with compiling accurate data and reports for grant applications.
• Assist FSS Coordinator with Action Plan and any updates, in order to ensure policies and procedures reflect best practice.

MINIMUM REQUIREMENTS:

• Bachelor Degree in education, social work or related field.
• Minimum two years full-time paid work related experience.
• Valid Driver’s License.
• Computer literate.
• Bilingual Preferred (English & Spanish).

KNOWLEDGE OF:

• Issues impacting low-income individuals and families.
• Methods and techniques of effective case management and assessment skills.
• Social service programs and community resources.

ABILITY TO:

• Work occasional evenings and weekends.
• Solve complex situations and diffuse volatile situations.
• Approach problems pro-actively with solution focus.
• Communicate effectively both verbally and in writing.
• Establish working relationships with residents, co-workers and other professionals.
• Work independently in a multiple sites setting.
• Use personal vehicle, with mileage reimbursement, for occasional site visits or partner meetings.