Operations Manager

Location: Kalamazoo, MI, 49001

Skills: Operations Manager, non-profit

We are seeking an experienced Operations Manager to join our non-profit organization in Kalamazoo, MI. The Operations Manager will be responsible for overseeing the day-to-day operations of the organization, ensuring that all activities are carried out efficiently and effectively.

Responsibilities:

• Develop and implement operational policies and procedures. 
• Manage the day-to-day operations of the organization including facilities and end user IT.
• Manage set up and maintenance of all office systems (i.e. telephones, computers, office equipment, filing, storage, purchasing).
• Manage internal microsoft 365 systems (calendars, email, teams)
• Ensure compliance with all relevant laws and regulations.
• Manage document retention and disposal of records according to policy and regulations.
• Manage organizational insurance policies including annual renewal ensuring coverage.
• Complete annual corporate regulatory compliance licenses, and certificates including reporting and state charity registrations.
• Implement safety assessments and emergency management planning.
• Manage the maintenance of the physical facilities and related third party vendors: landlord & parking, janitorial and maintenance.
• Implement emergency and security policies and procedures including cyber security policies and coordinate staff training.
• Maintain an orderly and professional office environment that is welcoming and highly functional.
• Maintain inventories and keep supplies at proper levels.
• Assist Director of Finance and Operations with preparation for annual audit and monitoring visits and reviews.
• Act as the organization's privacy officer and protect confidential information. 
• Uphold the rights of all clients. Be continually aware of these rights and act following these rights. Interact in ways that establish a climate of respect for human dignity.
• Represent the organization in a professional manner.
• Accepts supervision and guidance and actively participates in efforts to improve the quality of performance. Work cooperatively with representatives of all departments.
• Understands client needs by demonstrating knowledge of community housing and homelessness issues and the organization’s response in providing solutions.
• Infuses pride in organizational values and mission by acting with integrity, honesty, and knowledge that promotes culture and mission.
• Execute cross-training/backup processes to meet ongoing direct client services to accomplish the organization’s mission.
• Demonstrate interactions that communicate respect, support, safety, and security such that co-workers feel challenged to become invested in learning and excellence. 
• Collaborate with other departments and stakeholders to achieve organizational goals.
• Assist and support the Director of Finance and Operations in all other areas as assigned.

Requirements:

• 2-year Associate’s Degree or higher or equivalent education and experience
• Three or more years previous on-the-job experience at an operations/office management level.
• Advanced proficiency with Microsoft Office and Google Drive required.
• Experience in IT systems (i.e. setting up new users, troubleshooting daily issues)
• Strong management skills.
• Bring a customer service mindset to both internal and external relationships, building and nurturing rapport and trust, and placing high value on relational skills.
• Able to think quickly and effectively manage day-to-day projects and tasks; prioritize assignments. A successful track record in setting priorities with organization and problem solving skills that enable sound decision-making.
• Embodies personal qualities of integrity and credibility. Maintains confidentiality.