Job Posting for Maintenance Coordinator at Howell Chase Heating & Air Conditioning

Job Description

Are you interested in working with a great team where you will be appreciated? If you are an effective communicator, team player and a result driven person then we have the perfect job for you – Membership Coordinator!

We are looking to hire a quality individual that is interested in a long-term opportunity and who is eager to learn and improve their skills.

Howell Chase Heating & Air Conditioning is a fast-growing company driven by integrity and quality workmanship and we are searching for a CSR to join our fun, fast-paced and busy team.

Join our team and unlock the potential for higher earnings with our performance-based pay structure complementing our hourly rates. Take charge of your financial growth while contributing to our dynamic workplace.

Essential Job Duties:

Schedule routine HVAC maintenance appointments for residential or commercial properties based on service agreements, equipment warranties, and maintenance schedules.

Coordinate with customers to arrange convenient appointment times and ensure minimal disruption to their operations or daily activities.
Communicate job details, including service requirements and customer expectations, to technicians accurately and promptly.
Maintain accurate records of scheduled maintenance appointments, service history, and equipment specifications in maintenance management systems or databases.
Serve as the primary point of contact for customers regarding scheduled maintenance appointments, service reminders, and follow-up communications.
Provide courteous and professional assistance to customers, addressing their questions, concerns, and requests promptly and accurately.
Manage maintenance contracts and service agreements with customers, ensuring compliance with contractual obligations, service levels, and pricing terms.
Renew or renegotiate contracts as needed, in collaboration with sales and customer service teams, to maintain customer satisfaction and retention.
Conduct quality assurance phone checks on completed maintenance tasks to verify work quality, completeness, and customer satisfaction.
Identify opportunities for process improvements and efficiency enhancements in maintenance coordination and service delivery.
Collaborate with management and other departments to implement best practices and streamline workflows for improved customer service and operational effectiveness.
Review scheduled maintenance appointments and service requests for the following day to identify HVAC filters required for each job and acquire for technicians in prepared spaces.
Collaborate with customer service representatives, dispatchers, and management to implement best practices and standard operating procedures for scheduling and appointment confirmation.
Communicate any schedule changes or updates to customers as needed, including appointment delays, technician substitutions, or service modifications.

Requirements & Qualifications:

Two years related experience and/or training in customer service, dispatching or project management or equivalent combination of education and experience.

Proactive & accountable
Self-motivated, fast learner and highly organized multi-tasker with attention to detail
Excellent phone etiquette, communication and customer service skills especially under pressure
Familiarity with Service Titan and HVAC dispatching is ideal (will train for right person)
Team player who is a self-starter and able to learn independently
Confident in utilizing and learning new software programs
Geographical knowledge of service area or map reading skills
High school diploma or general education degree (GED)
Must enjoy helping and working with others

Expected hours: 40 per week

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Vision insurance
Life insurance
Paid time off

Schedule:

8 hour shift
Monday to Friday

Ability to Relocate:

Bluffton, SC 29910: Relocate before starting work (Required)

Work Location: In person

Company Description

Founded in 1972, Howell-Chase Heating & Air Conditioning has grown to become one of South Carolina’s leading HVAC companies. We’ve accomplished that feat by offering nothing but high-quality products and providing top-notch customer service.

Founded in 1972, Howell-Chase Heating & Air Conditioning has grown to become one of South Carolina’s leading HVAC companies. We’ve accomplished that feat by offering nothing but high-quality products and providing top-notch customer service.

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