Customer Service / Supply Chain Analyst

Howmet Fastening Systems is looking for an Associate Supply Chain Analyst to join our Sales/Marketing Department in Waco, TX. This role performs all Supply Chain Analyst activities including: processing customer demand (via purchase orders, customer portals, or EDI communication), responding to new & existing customer supply chain actions, and addressing customer questions/concerns appropriately.

Responsibilities:

• Provides timely and professional service to assigned customer or distributor accounts using appropriate processes and communication channels
• Works closely with Senior Supply Chain Analysts and the Customer Supply Chain Supervisor to ensure that customer needs are understood and reflected in customer-specific process documentation
• Receives, enters and edits sales orders and changes thereto in accordance with company procedures
• Checks stock and future production for customers and distributors
• Answers general inquiries concerning open orders, from work in process to logistics
• Receives, responds to and routes requests for quotations as appropriate
• Receives, responds to and routes requests for technical information, sales literature, material certifications and returned material
• Uses knowledge of product, availability and customer need to best fill the order, coordinates with appropriate internal resources to answer more advanced questions
• Researches customer charge-backs and administers appropriate actions
• Works to improve knowledge of product and processes on a continual basis
• Advises Marketing Department and field sales representatives of significant information learned in customer correspondence
• Ensures that all work activities are performed in accordance with established safety and environmental standards
• Communicates professionally and effectively with all levels of external and internal business partners
• Continuously seeks improved techniques for performing job duties and engages with peers to learn and share best practices as they emerge
• Maintains full compliance with Company policies and procedures and conducts all activities in accordance with the company Code of Conduct
• Performs other duties as assigned

Skills:

• Good professional communication skills
• Problem solving skills
• Good organizational skills
• Ability to work independently
• Strong computer and business software skills, with an emphasis in Excel

Qualifications:

• Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.
• This position is subject to the International Traffic in Arms Regulations (ITAR) which requires U.S. person status. ITAR defines U.S. person as an U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.
• Bachelor's Degree in business, supply chain, industrial engineering or a similar field is preferred
• Prior experience in customer service or supply chain roles is a plus

Benefits/Salary:

The position includes competitive wages and a comprehensive benefits package, including health insurance (medical, dental, vision), excellent 401k matching program, paid holidays, and vacation. The salary range for this position starts at $21.22 - 28.64.