What are the responsibilities and job description for the Customer Service Representative position at Hoya?
HOYA and Seiko Driven by passion for innovation and development, Hoya Vision is constantly moving boundaries. By use of extensive research and cutting- edge technology we provide tailored optimized experiences - both for the eye care professional and the spectacle wearer.
SUMMARY
Assists customers via telephone, email, etc.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Primary Duties
- Answer incoming inquiry calls and in rare occasions, in person, from Customers in a professional manner
- Fill out Rx order forms and quote prices
- Adjust complaints concerning billing and services rendered
- Refer complaints of service failures to designated department managers for investigation
- Locate an order's current or past position in the facility by looking in computer system
- Tag trays when necessary
- Pull original invoices for redo's, enter redo orders over phone, issue credits for redo's
- Give estimated finish times, monitor own "promise jobs" and notify customers of delays
- Archive prior work for restarts per doctors instructions
Secondary Duties
- Cross-train to help where needed and as directed by the Supervisor
QUALIFICATIONS
Education
- High School Diploma or GED
Experience
- Experience in a Customer Service-type role, preferably in the Optical Industry
- Some Optical Experience required
Knowledge, Skills, and Abilities
- Ability to represent the company in a professional manner
- Able and willing to work as a team
- Great communication, problem solving and follow through skills, basic Math
- Must be able to work Overtime when needed
- Able to read and write English Language well (Bilingual helpful, but not required)
- Able to memorize large amounts of data accurately
- Must possess basic computer knowledge and be able to use it effectively
At HOYA, our foundation is built upon a diverse and inclusive work environment. Together, our differences are key to maintaining an inclusive culture that supports and inspires employee's uniqueness. Our differences ignite our innovation and connects us to our diverse customers and communities we serve.
We're passionate about maintaining an inclusive work environment, not only because it's the right thing to do, it promotes and celebrates differences. We are also committed to providing equal opportunity to people of all races, ethnicities, religions, genders, sexual orientations, gender identifications, disabilities, ages, philosophies, and veteran statuses at all levels of the organization.
Hoya and Seiko Optical is committed to providing equal opportunity in all employment practices, including but not limited to selection, hiring, promotion, transfer and compensation to all qualified applicants and employees without regard to age, race, color, national origin, religion, gender, handicap or disability, or any other category protected by federal state or local law.
- Pay Type Hourly
- Min Hiring Rate $18.00
- Max Hiring Rate $22.00
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