Wraparound Care Coordination Supervisor

POSITION SUMMARY

The Wraparound Care Coordination Supervisor is responsible for oversight of services for youth who are assigned to the High Fidelity Wraparound Tier of service within Pathways to Success. Responsible for the selection, training, and supervision of Wraparound Care Coordinators. Provides clinical consultation to program staff regarding clients as needed concerning program services. Assures compliance with HFS Care Coordination and Support Organization requirements and all regulations under which the services and agency are provided under.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• In coordination with the Manager of Care Coordination, interviews, selects, trains, and supervises Wraparound Care Coordinators. Monitors employee performance and completes quarterly and annual evaluations. Works to resolve any performance issues or concerns.
• Provides oversight to client referrals, intake, and admissions, assuring timely response to referral sources.
• Maintains positive relationships and open communication with community providers and others with whom the agency collaborates on behalf of clients.
• Oversees record keeping and reporting processes to insure that flow of written communication is current and effective.
• Provides leadership to the Utilization Review committee to ensure that the process is completed and that results are used to improve the quality of services.
• Participates in all required committees, including but not limited to a monthly staff meeting and leadership meeting.
• Responsible for all program reviews and the success of the program's key performance indicators.
• Ensure the needs of clients are met and services maintain Wraparound fidelity. Ensure staff has various skills and resources to utilize when working with youth and families.
• Monitors direct service requirements of staff to ensure targets are being met and monitor caseload size to ensure accurate ratio.
• Adheres to and follows all other required duties necessary and assigned by the Manager.
  

SKILLS and ABILITIES

• Strong organizational and time management skills.
• Excellent oral and written communication skills.
• Excellent interpersonal skills.
• Must possess the experience, personal qualities, and practice skills to work effectively with professionals in other organizations and from other disciplines and to provide services consistent with Systems of Care and Wraparound.
• Ability to supervise and support staff both onsite and remote locations.

EDUCATION AND/OR EXPERIENCE

• Required: A Master's Degree in Social Work, Counseling, or Psychology from an accredited program or in a related human service field.
• A License of Clinical Social Work (LCSW) or Licensed Clinical Professional Counselor (LCPC) is preferred.
• Required: Supervisory experience in the human services field.
• Knowledge of community programs, services, evidence-based practices, and various treatment modalities used to work with youth and their families to navigate child-serving systems.
• Must possess and maintain a valid driver's license
• Must possess and maintain proof of auto insurance.
• Must be at least 21 years of age.

CARE & TCI

One of the essential job functions of any position within the agency is to align your performance with our overarching philosophy of CARE. All decisions, actions, communication, and performance should align with the six CARE principles (Developmentally Focused, Family Involved, Relationship Based, Ecologically Oriented, Competence Centered, and Trauma Informed). Not only must you complete the CARE training with satisfactory participation, but you must then put that training into practice in your everyday work.

Every employee must also pass TCI training with a satisfactory grade in written and/or physical testing. All employees must remain current on refresher training that is provided monthly at all locations. You will be tested every six months on the physical portion, if applicable to your position. You will be tested annually on the written portion, regardless of your position. If you are not current on your TCI refresher training every six months, you will be required to retake the full course. If you do not pass either test, you may be required to retake the full course. Not only must you complete the TCI training with satisfactory participation, but you must then put that training into practice in your everyday work.

Location: 62208