Planning and Quality Assurance Manager

Description:     

The Planning and Quality Assurance Manager is responsible for the day to day operations of HRA’s Planning Department. The Planning and Quality Assurance Manager assists in the development and implementation of program goals and administrative procedures and systems; establishing and maintaining community collaborations; fundraising; proposal writing; strategic planning; agency evaluation; and compliance with grant outcomes and objectives. This position will also support the agency’s quality assurance system and team that promotes high program standards, excellence and client satisfaction.  

Primary Duties and Responsibilities (others may be assigned based upon program needs):

• Oversight and supervision of HRA’s Planning and Development Department and assigned staff.
• Lead and participate in the development of annual programming / funding plans alongside the Executive Director and the Senior Management Team.
• Lead the research, writing and development of grant proposals alongside department staff. 
• Research and be knowledgeable about funding opportunities to support the sustainability of agency programs.
• Maintain positive and productive relationships with community partners and continually look to develop and increase formal partnerships.
• Assist in the enhancement of current HRA programs in relation to needs determined through the Agency’s annual needs assessment including surveying and conducting focus groups with consumers.
• Assist in the development and implementation of strategic plans.
• Monitor and report on strategic outcomes.
• Lead the monitoring/auditing of programs and processes in accordance with agency, funder, and accrediting, licensing, and/or regulatory requirements.
• Conducts routine internal audits and reviews to ensure ongoing and effective compliance.
• Provide technical and administrative support for the Quality Assurance Team.
• Works with the Executive Director to conduct program audits and file reviews of HRA’s Case Management Systems to monitor data quality and accuracy.
• Works with program management and supervisors to implement corrective action plans supporting the data quality in HRA’s Case Management Systems.
• Assists with monitoring and review of data collection processes to ensure quality data.
• Ensures that data collection processes and data entry is implemented according to agency standards and prepares and develops reports and analysis of data.
• Assists with the formulation, implementation, and monitoring of corrective actions to ensure program improvement including but limited to policy/procedure development and review; systems development and review; and tracking the implementation of corrective actions providing follow-up as needed with program staff. 
• Ensure quality assurance activities are completed and coordinate monitoring and evaluation activities with other management officials.
• Assure quarterly reports for all assigned programs are well maintained and completed on time.
• Attend Management and other meetings as assigned by HRA.
• Perform Administrative Duties i.e., Timesheets, Time-Off Approvals, Performance Evaluations, etc.
• Work together with program staff to manage client flow at the office.
• Any additional duties required by the Division Director.

Minimum Requirements: 

• Bachelor’s Degree in Social Work, Public Administration, Public Policy or other related field, OR over five years of related experience in lieu of degree.
• Three (3) years of experience in a public or non-profit social services or public health agency performing work in one or more of the following areas: regulatory compliance; quality assurance; or grant writing and/or development.

Knowledge/Skills/Abilities: 

• Demonstrated ability to supervise staff from a variety of socio-economic backgrounds
• Ability to work with individuals from varying socio-economic levels
• Demonstrated ability to handle multiple tasks simultaneously.
• Ability to work independently and prioritize work as needed.
• Ability to work some weekend and evening hours as requested.
• Demonstrated proficiency in use of software applications. 
• Excellent writing and organizational skills.
• Knowledge of local, state and federal social service resources.
• Must possess personal qualities necessary to relate to clients and staff.
• Must have strong documentation skills.
• Able to operate office equipment (e.g. computers, fax, photocopy, postage machines etc.).

Physical Requirements: 

• Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard.

Language Requirements: 

• Ability to read, write and speak English, Spanish and/or Polish (Preferred)

When duties and responsibilities change, the job description will be reviewed and changed based upon changes to program or organization’s priorities.

HRA of New Britain, Inc. is an Affirmative Action/Equal Opportunity Employer, including Disabilities/Vets