Concierge (Receptionist)

Essential Functions:
 Answers incoming calls, both internally and externally, in a warm,
pleasant and professional manner
 Ensures that all messages are relayed promptly to the intended
person
 Maintains current visitor log
 Greets all visitors, residents, family members and associates in a
warm and inviting manner on the phone and by standing and
walking around the desk for anyone entering the community
 Ensures that the reception areas are clean, hospitable, and inviting.
 Ensures the compliance of all concierge team standards and first
impression captain standards for the community entrance from the
driveway entrance (s) through the lobby
 Responsible for creation and maintenance of resident face sheets
utilizing the Yardi system
o Inputs resident information for faces and uploads resident
photograph
o Updates information as it changes and ensures updated face
sheet is distributed to all appropriate locations
 Current resident face sheets should be kept in the
following locations: Van Book, Resident Medical
Record, Business Office File and the Emergency
Book
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 Inputs data related to resident assessments into the Yardi system as
directed by the Executive Director and Director of Resident Care
 Inputs all work orders received into the Direct Supply TELS
system
 Ensures all issues or concerns related to an inviting environment
and hospitable atmosphere are shared with the First Impressions
Captain, Director of Maintenance and Executive Director. This
includes, but is not limited to:
o Driveway entrance (s)
o Roadway to community entrance
o Front Porch/Entry
o Lobby
o Hospitality Room
o Reception Area
 Ensures proper “Show Ready” appearance of all areas listed above.
 Possess and maintain knowledge of the community, its benefits,
service provided, the residents and associates
 Be able to assist the Dir. of Community Relations and/or Dir. of
Sales with inquiries when necessary
 Assists Business Office Manager with administrative support as
needed including, but not limited to:
o Executive Director Credit Card Summary
o Petty Cash Maintenance and Reconciliation
o Deposits into Yardi
o Checkbook Maintenance
o Purchase journal at end of month
o Key in Accounts Payable
 Offers refreshments to visitors and make them feel welcome and
comfortable
 When interacting with residents and/or family members, is mindful
of the Residents’ Rights to Privacy
 Coordinates appointments for residents requesting transportation,
hairdressing, or other services – keeping accurate records
pertaining to resident charges for such services
 Collects the residents’ mail and prepares it for distribution.
 Performs community mail duties such as receiving and sending
packages
 Assists with preparing community brochure packets when
necessary and keeps an ample supply at the reception area
 Keeps interaction with co-workers to a minimum maintaining
professionalism in lobby area
 Assist the community Executive Director and/or other departments
with additional administrative duties as assigned by supervisor
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 When using a company computer follows company guidelines on
proper computer usage
 Dresses professionally and is in uniform.
 Maintains professional decorum at all times.
 The ability to work in a safe and alert manner
 The ability to take ownership for associate’s safety and the safety of
the residents
 Must disclose any medication that might impair associate’s ability
to perform the job safely or competently.
Non-Essential Functions:
 Leads by example exhibiting the CORE Values through servant
leadership
 Encourages teamwork and promotes company philosophy
 Attends required community meetings and participates Life
Enrichment activities when able
 Completes all required courses in adherence with HRA University
 Is prompt and able to perform the required duties of the position on
a regular, predictable basis
 Becomes familiar and understands how to report a missing person
using the Safe Return program or equivalent
 Becomes familiar and understands the steps for fire evacuation
 All associates are responsible for maintaining a safe and secure
environment for all community residents
Qualifications/Skills/Educational Requirements:
 Must have a high school education
 Must be able to communicate effectively
 Must possess excellent customer service skills
 Must possess an understanding and ability to demonstrate
hospitality to all community visitors
 Must have patience, tact, cheerful disposition and enthusiasm at all
times
 Must possess basic computer usages and data entry skills
 Knowledge of Microsoft Office applications preferred
 Able to communicate effectively with all levels of management,
associates, residents, family members, and outside contacts
 Must possess a passion to work with and around senior citizens
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This position requires time spent on the following physical activities:
None Under 1/3 to Over
1/3 2/3 2/3
Stand | | x | | |
Walk | | x | | |
Sit | | | x | |
Use hands to finger, handle, or feel | | | x | |
Reach with hands and arms | | x | | |
Climb or balance | x | | | |
Stoop, kneel, crouch, or crawl | | x | | |
Talk or hear | | | | x |
Taste or smell | x | | | |
This position requires time spent lifting weight or exerting force in the following
manner:
None Under 1/3 to Over
1/3 2/3 2/3
Up to 10 pounds | | | x | |
Up to 25 pounds | | x | | |
Up to 50 pounds | x | | | |
Up to 100 pounds | x | | | |
More than 100 pounds | x | | | |
Disclaimer:
I have read my Job Description and understand the information provided. I further
understand that this Job Description is not intended, and should not be construed to be an
exhaustive list of all the responsibilities, skills, efforts or physical requirements/working
conditions associated with this job. Management reserves the right to revise duties as
needed and I may be required to perform additional tasks necessary to meet
standards of quality and care.