n
Job Title: SALES COUNSELOR
Department: SALES AND MARKETING
Date Prepared: 11/2015
FLSA Status: EXEMPT
Position Summary: Responsible for leasing apartments and achieving move in goals.
Maintains a positive image of the community with referral sources,
residents, and staff personnel. Reports to the Sales and Marketing
Director.
Essential Functions: Schedule, organize and conduct tours with prospective
resident of senior providers for assisted living and memory care
Meet all expectations of meaningful contacts, leases and
occupancy
Responds and follow-up with to all walk-ins, phone ins, mail-ins
timely and appropriately
Maintain a good working relationship with residents, families and
professional providers of care
Maintains a working knowledge of all software programs
Manage move ins and move outs to achieve maximum revenue
Treat each inquiry with value
Meet all expectations of occupancy and budget
Keeps Sales Director and or Executive Director informed of all
sales activity daily
Maintains Hot Board and census board
Assist in development and execution of community events
Communicates any special needs of the incoming resident to the
appropriate personnel
Keeps informed of all trends, developments, concepts and
techniques in his/her field that affect product
Understand the need of the senior and the aging process
Maintain and work an active, meaningful waitlist
The ability to work in a safe and alert manner
The ability to take ownership for associate’s safety and the safety
of the residents
Must disclose any medication that might impair associate’s
ability to perform the job safely or competently.
Non-Essential Functions:
Leads by example exhibiting the CORE Values through servant
leadership
Encourages teamwork and promotes company philosophy
Attends required community meetings and participates Life
Enrichment activities when able
Completes all required courses in adherence with HRA University
Is prompt and able to perform the required duties of the position on a
regular, predictable basis
Becomes familiar and understands how to report a missing person
using the Safe Return program or equivalent
Becomes familiar and understands the steps for fire evacuation
All associates are responsible for maintaining a safe and secure
environment for all community residents
Qualifications/Skills/Educational Requirements:
Bachelor degree from a four-year college or university. Or one to two
years’ experience and or training, or equivalent of education and
experience.
Previous sales/admission experience in senior living
Strong communication skills
Understand, comply with and promote all rules and regulations
regarding resident’s rights
Promote positive relationships with residents, visitors, and community
staff, to include presenting and professional appearance
This position requires time spent on the following physical activities:
None Under 1/3 to Over
1/3 2/3 2/3
Stand |______|______|___x__|______|
Walk |______|______|___x__|______|
Sit |______|__x___|______|______|
Use hands to finger, handle, or feel |______|__x___|______|______|
Reach with hands and arms |______|__x___|______|______|
Climb or balance |___x__|______|______|______|
Stoop, kneel, crouch, or crawl |___x__|______|______|______|
Talk or hear |______|______|______|__x___|
Taste or smell |__x___|______|______|_____