What are the responsibilities and job description for the Concierge (Receptionist) position at HRA?
Answers incoming calls, both internally and externally, in a warm, pleasant and professional manner
- Ensures that all messages are relayed promptly to the intended person
- Maintains current visitor log
- Greets all visitors, residents, family members and associates in a warm and inviting manner on the phone and by standing and walking around the desk for anyone entering the community
- Ensures that the reception areas are clean, hospitable, and inviting
- Ensures the compliance of all concierge team standards and first impression captain standards for the community entrance from the driveway entrance (s) through the lobby
Be able to assist the Dir. of Community Relations and/or Dir. of Sales with inquiries when necessary
Assists Business Office Manager with administrative support as needed including, but not limited to: Executive Director Credit Card Summary
Non-Essential Functions: Leads by example exhibiting the CORE Values through servant leadership
All associates are responsible for maintaining a safe and secure environment for all community residents
Qualifications/Skills/Educational Requirements:
- Must have a high school education
- Must be able to communicate effectively
- Must possess excellent customer service skills. Must possess basic computer usages and data entry skills
- Knowledge of Microsoft Office applications preferred
- Able to communicate effectively with all levels of management, associates, residents, family members, and outside contacts
- Must possess a passion to work with and around senior citizens
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