What are the responsibilities and job description for the Sales Counselor position at HRA?
Essential Functions:
Schedule, organize and conduct tours with prospective resident of senior providers for assisted living and memory care
Meet all expectations of meaningful contacts, leases and occupancy
Responds and follow-up with to all walk-ins, phone ins, mail-ins timely and appropriately
Maintain a good working relationship with residents, families and professional providers of care
Maintains a working knowledge of all software programs
Manage move ins and move outs to achieve maximum revenue
Treat each inquiry with value
Meet all expectations of occupancy and budget
Keeps Sales Director and or Executive Director informed of all sales activity daily
Maintains Hot Board and census board
Assist in development and execution of community events
Communicates any special needs of the incoming resident to the appropriate personnel
Keeps informed of all trends, developments, concepts and techniques in his/her field that affect product
Understand the need of the senior and the aging process
Maintain and work an active, meaningful waitlist
The ability to work in a safe and alert manner
The ability to take ownership for associate’s safety and the safety of the residents
Must disclose any medication that might impair associate’s ability to perform the job safely or competently.
Non-Essential Functions:
Leads by example exhibiting the CORE Values through servant leadership
Encourages teamwork and promotes company philosophy
Attends required community meetings and participates Life Enrichment activities when able
Completes all required courses in adherence with HRA University
Is prompt and able to perform the required duties of the position on a regular, predictable basis
Becomes familiar and understands how to report a missing person using the Safe Return program or equivalent
Becomes familiar and understands the steps for fire evacuation
All associates are responsible for maintaining a safe and secure environment for all community residents
