IT Help Desk Associate

HRP Associates, Inc. is growing, and we have an immediate full-time IT Help Desk Associate opportunity in our Farmington, Connecticut office for an individual with 0 to 5 years of experience in IT. The IT Help Desk Associate will work under the supervision of the IT Director and will provide user support to staff on technology related issues. If this sounds like the career move you have been waiting to make and if you meet our qualifications, we want to talk with you!

KEY RESPONSIBILITIES:

The job responsibilities are based on experience and knowledge and will evolve over time:

• Respond to staff request for support on software/hardware
• Diagnose hardware issues
• Troubleshoot software/OS issues
• Interact with vendor support for complex problems or for warranty claims
• Maintain and update staff computers
• Oversee mobile device management and ordering
• Respond and remediate phishing/spam emails
• Assist with development phishing testing campaigns and employee IT trainin
• Server/network administration

• Fluent with Microsoft Windows 10 and 11 (Windows Server is a plus)
• Experience troubleshooting Windows software and applications
• Software/Hardware diagnostics experience
• Familiar with Microsoft 365 apps (Office suite)
• Basic networking troubleshooting
• Basic concepts of cybersecurity
• Familiarity with Dell hardware is a plus
• Comfortable with handling support requests from staff
• Willingness to learn other IT related skills
• Bachelor’s degree in an IT related field or appropriate certifications/experience

As an IT Held Desk Associate with HRP Associates Inc., you will be part of an industry-leading organization that continues to expand throughout the nation. HRP will reward and promote those individuals that continue to grow their practice. Therefore, we are second to none in our commitment to your professional growth and job satisfaction. We offer a positive, gratifying, and challenging work environment in which you can continue to develop your skills and we provide additional professional development opportunities as well as competitive salaries, benefits package, and flexible work environment.

Benefits & Company Culture:

The vision of HRP Associates, Inc. is reliant on the expertise of our dedicated professionals who provide excellent consultation to our loyal clientele. We lead the industry in our commitment to employee growth and satisfaction in a positive, gratifying, and challenging workplace environment. We offer professional development opportunities, competitive salaries, and an excellent benefits package to qualified employees.

We are always searching for top talent to join our growing team throughout HRP’s various locations. We constantly promote a fun and dynamic company culture, as well as a great work-life balance. Ideal candidates will enjoy working in team settings, participating in company-wide events and outings, possess a positive attitude, and can relate to our internal cultural motto of, “Work hard, play hard!”

Other major benefits include:

• Medical, Dental and Vision Coverage
• Life/Disability Insurance
• Company-sponsored Profit-Sharing Pension Plan
• 401(k) Retirement Plan
• Paid Holidays and Vacations
• Continuing Education Reimbursement

HRP Employee Groups:

• JEDI Committee (ERGs)- featuring different diversity and inclusion groups, such as: HRP Women, HRP One, HRP Mosaic, HRP Pride, 312, and Community Outreach
• CT Fun Committee- organizes employee events
• Giving Group- coordinates events with local charities and organizations
• Wellness Committee- promotes health and wellness

Who We Are:

HRP Associates, Inc. is a full-service environmental engineering and hydrogeology firm headquartered in Farmington, CT, with regional offices in Derby (CT), Tampa, Florida; Saint Charles, Missouri; Clifton Park, New York; and Greenville & Charleston, South Carolina. We also have satellite offices in Charlotte, North Carolina; San Diego, California; and Houston, Texas.

HRP's staff of professionals includes chemical, civil, geotechnical, and environmental engineers; inspectors; geologists; hydrogeologists; and industrial hygienists.

For more information on job postings in all our offices and to find out more about the company, please visit our website at www.hrpassociates.com and our YouTube channel at https://www.youtube.com/c/HRPAssociatesInc. HRP is an Equal Opportunity/Affirmative Action Employer.