Client Support Specialist

Position Overview: Mather based IT Asset Management company is seeking a highly skilled and experienced Client Support Specialist. The ideal candidate must possess both interpersonal and analytical skills, enabling him/her to excel in both individual and team-oriented roles. This role demands a proactive approach, exceptional communication abilities, accuracy in report generating, and a commitment to delivering outstanding customer service within a fast-paced industrial environment.

Essential Duties & Responsibilities: include the following. Other duties may be assigned.

• Serve as a key facilitator between clients and internal operation teams promoting collaboration, efficiency, and a positive work culture.
• Analyze customer and operation issues with a keen eye for details, utilizing logical reasoning and analytical thinking to identify solutions, especially under pressure, to meet and exceed customer expectations.
• Demonstrate autonomy and initiative, willing to take on responsibilities and challenges independently while navigating a dynamic corporate/industrial landscape.
• Exhibit self-motivation and a problem-solving mindset, continuously seeking ways to improve processes and customer satisfaction.
• Collect and analyze real-time inventory and production data from ERP system on daily basis to produce weekly and monthly reports in Excel.
• Work with Operation groups to identify and reconcile any discrepancies.
• Ensure data integrity for each shipment processing from start to settlement according to SLAs.
• Address customers’ inquiries a
• out inventory quantity and processing status in a timely manner.
• Work on other customer support related assignments.

Job Requirements:

• Proven experience in customer service, with a track record of enhancing customer satisfaction and resolving complex issues.
• Exceptional analytical, verbal, and written communication skills, coupled with meticulous attention to detail to achieve a high degree of accuracy.
• Strong interpersonal and conflict resolution skills, with the ability to interact positively with customers and team members alike.
• Ability to work independently, demonstrating initiative and self-direction, in a fast-paced and deadline-driven environment.
• Poficient in MS Office, especially MS Excel with strong number sense.

Education and/or Experience:

• Bachelor’s degree in a relevant field or equivalent professional experience.

Compensation and Benefits:

• Pay rate: starting at $28.00-$32.00/hour, depending on experience.
• Health, dental, vision, and Life insurance.
• Paid sick, vacation and holidays.
• 401K and Retirement plans.
• Work Onsite: 8:30am to 5:00pm, Monday to Friday.

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To Apply:

If you meet the qualifications, please submit your resume, cover letter and complete our questionnaire using the link provided:

http://hrtogo.agilehr.com/CareerPortal/JobDetail.aspx?RequisitionId=78714&SourceId=1302

Job Type: Full-time

Pay: $28.00 - $32.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• Mather, CA 95655: Relocate before starting work (Required)

Work Location: In person