Field Service Tech

Overview

Conducts Field Service work.  This position is technical in nature and will require the need to travel to Customer Locations to assess and correct problems with product, and to assist Sales.  Responsibilities include in-vehicle analysis of product, review of part prints for compliance, correction of product in the field with tools and parts, and responsibility for maintenance of work requests, work records, and interaction with customers. 

Who We Are

Founded in 1944, HSM is a third generation privately held company which offers a proud rich history immersed in manufacturing innovation and our commitment to our people. We have 25 unique locations across the United States.  Our Corporate Headquarters is in Hickory, NC and houses our leadership, Finance, EHS, Human Resources, Benefits, and additional teams.

HSM specializes through its subsidiaries, in the manufacturing of components for furniture, bedding, transportation, packaging, automotive, and healthcare industries. We also design and construct automated production machinery for these industries. We likely have manufactured something you use every day like sofa or bed springs, pool noodles, recliner mechanisms, packaging supplies, fabricated sofa cushions, bus seats, and much more.  

Our commitment to excellence goes far beyond our products and processes; it is centered on the people who make it all possible. If you're interested in learning more about our company culture, as well as the benefits we offer our employees, please visit our website or social media pages.

Responsibilities

• Investigate non-conformances reported by Customers, Engineering, Quality, Sales, or Customer Service.
• Follow and maintain a schedule for Field Service work.
• Complete Field Service reports and enter into databases.
• Perform repair, replacement, or correction to product in the field, at Customer facilities, or where needed.
• Work cross functionally with Sales and Engineering on Technical Service Bulletin Development, Customer Service Instruction Development, Customer and End User Product Service/Use Training.
• Relay any necessary information to team Manager.
• Coordinate with Manager for scheduling delays/changes/issues.

Qualifications

• Possess strong mechanical knowledge and hands-on ability to perform mechanical repair work of School Bus Seats.
• Must be able to interact positively with Customers and internal personnel.
• Strong Customer Service skills.
• Must have the ability to consider and evaluate the relationships between numerous factors.
• Proficient with Part Drawings.
• Education and/or experience equivalent to a Bachelor’s Degree
• 2 years of Field Service in School Bus or similar industry.
• Knowledge and understanding of School Bus industry.
• Ability to provide a balance of fairness coupled with accountability in management style as it relates to personnel performance.
• Strong ability to examine product in use, determine failure, and affect repairs or replacement.
• Strong Computer skills using MS suite of products including Excel, Word, and Power Point.
• Regularly required to stand and walk
• Able to use hands to finger, handle, or feel
• Able to reach with hands and arms
• Able to talk and hear
• Frequently required to climb or balance and stoop, kneel, crouch, or crawl
• Able to regularly lift and/or move more than 50 pounds
• Specific vision abilities needed: close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Travel 90% or more of time.

Top Benefits

As a Field Service Technician at HSM, you’ll enjoy:

• 401k Contribution Match up to 4% (100% Vested from Day 1), 9 paid holidays, 3 Weeks of Vacation (Prorated after 60 days), Affordable Total Package Benefits offerings for you and your family, On-Site No-Cost Medical Clinics for you and Covered Dependents, Teladoc 24/7 ($0 copay), Global Healthcare and Tuition Reimbursement & Professional Development Assistance.

Company Summary

At HSM Solutions our culture is built on a foundation of teamwork, innovation, and celebrating our successes together as a team. We provide our employees with the tools and resources they need to achieve their goals and to make a meaningful impact on our customers, our company, and our communities. If you're looking for a place that's not just a job, but a spot where you can grow and make a real impact, then HSM Solutions is the place for you. 

Contact Information

If you would like to apply for a position, please visit our career site at www.hsmsolutions.com/careers for a prompt response from our recruitment team. If you have any questions or would like to follow up on your application, please don't hesitate to contact us at jobs@hsmsolutions.com.

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Pay Range

EEOC

HSM prohibits discrimination based on any protected status, workplace harassment/bullying, and retaliation for filing a complaint or providing information related to a complaint. HSM provides equal employment opportunity to all employees and applicants without regard to an individual's protected status: race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/parental status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any other protected status.