Media Operation Technician

Thank you for your interest in joining our team! Qurate Retail Group comprises six leading retail brands – QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road® – all dedicated to providing a more human way to shop. Qurate Retail Group is the largest player in video commerce ("vCommerce"), which includes video-driven shopping across linear TV, ecommerce sites, digital streaming and social platforms. The Opportunity To ensure the accurate and successful operation of transmission output ensuring seamless delivery on all broadcast platforms and streams, prioritizing the assigned operational workload and maintaining best working practices. You will manage the operation of end-to-end media management workflows used by the edit suites, live control rooms and non-live playout. Media Operations Technicians are accountable for ensuring all of our content plays out 100% 100% of the time. In all where errors and issues are found, the MOT should perform fault finding and escalate to the correct team to ensure no quality issues ever reach our customers. You will report to Manager, Broadcast Engineering Who We Are QVC empowers shoppers with knowledge and shares insights in a lively and engaging way. We offer an ever-changing collection of familiar brands and fresh new products – from home and fashion to beauty, electronics and jewelry – and we connect shoppers to interesting personalities, engaging stories and award-winning customer service. QVC reaches more than 200 million homes worldwide via its 12 broadcast networks and reaches millions more via multiple streaming services, websites, mobile apps and social pages. Your Impact You will maintain the health and quality of all outbound transmission/streaming & inbound returns. You will support additional live feeds and social media simulcast programming. You will be responsible for playout of all live and non-live channels. You will implement live streaming to multiple platforms. You will monitor and work with the system dashboards to ensure that systems and platform monitoring is functional, troubleshooting issues when they arise. You will correct configuration and operation of all applications in the Media Operations Center including channel automation and routing, ensuring that the highest operational standards and agreed service levels are met. You will monitor all sales and inventory data and respond with appropriate on-air graphic information. You will monitor network management dashboard and troubleshoot all Broadcast network devices. You will conduct routine QC checks on software, processes, equipment and all incoming and outgoing video and audio signals. You will perform service recovery according to set procedures during both server-based play out and live shows, informing all relevant departments through the ticketing system. You will correct configuration and operation of all applications in Media Operations including channel automation and routing, ensuring that the highest operational standards and agreed service levels are met. You will be first line investigation and resolution of technical and operational issues within the transmission and MAM environment and control room systems, still store, play out, graphics, cameras, robotics, switchers and routers. What You Bring Minimum Education: College degree, technical school, Military training or equivalent combination of training and experience required. Minimum Experience: One or more years of recent engineering, control room, media operations or network operations experience in a television broadcast environment. Overall knowledge of the television production processes broadcast operations and technical production requirements. Remote work is not permitted in NYC at this time. #LI-KS1 #BMAA #MLT #Onsite Join us as we enrich life’s everyday moments – including yours. Apply today! If you enjoy being a part of a team, creating experiences and delighting customers, you’ll love it here. If you’re excited about retail, fashion, media, social, live streaming, technology, customer service, design and more, you’ll find amazing projects to work on. If you want to grow professionally and learn every day, you’ll thrive with us. If you appreciate flexible working options, our Qurated community, where intentional connections matter and a company committed to diversity, equity and inclusion, you’ll be amazed at what’s available for our team members! We offer a comprehensive Total Rewards package including competitive compensation, health care benefits starting on day 1, 401(k), paid time off, tuition reimbursement, employee assistance program, parental leave, paid volunteer hours, company discounts and much more. Best of all, working with Qurate Retail Group means friendly teams, ambitious projects and fast-moving careers! For Qurate Retail Group, our focus on diversity, equity and inclusion is deeply rooted in Our Principles. They call on us to Drive Progress, Act With Empathy, Be Brave, Embrace the Future, and Do What’s Right so that everyone can thrive. We are committed to ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, Qurate Retail Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at workwithus@qurateretail.com for assistance. Click Apply and log in with your existing account or create an account. This will allow you to check the status of your application at any time and receive the most up to date communications from our Talent Acquisition team. Join Our Team! Qurate Retail Group is a family of six leading retail brands – QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road® – all dedicated to providing a more human way to shop. We’re an inspired and diverse team that comes together to combine shopping and entertainment to curate products, experiences, conversations and communities for millions of highly discerning shoppers. It’s a fun, fast-paced world, and what really sets us apart is our culture and talent experience. When you’re part of Qurate Retail Group, you’ll be working for one or with many of our consumer brands and joining a 20,000 global team (U.S., U.K., Germany, Japan, Italy & Poland), committed to diversity, equity and inclusion, where you can be authentic, bring fun and energy to your workday, and make an impact. Join us as we embrace the future, drive progress, and work together to enrich life’s everyday moments – it’s our path forward!