Customer Technical Support Representative

Service Desk Opportunity – IT / Healthcare

Are you eager to kick-start your career in the dynamic intersection of Healthcare and IT? Join our team at HTC and embark on a journey of learning, growth, and hands-on experience in our 24/7 call center.

Training Provided: At HTC, we believe in investing in our team members. We offer a comprehensive training program designed to equip you with the skills and knowledge needed to excel in a Service Desk/Clinical Resolution Analyst role. No prior experience in healthcare or IT? No problem! We're seeking individuals with a passion for problem-solving and a willingness to learn.

Ideal Candidate:

• Motivated to learn and grow in a fast-paced environment.
• Passionate about helping others and solving problems.
• Curious and eager to explore new technologies.
• Strong communication skills.
• Basic computer proficiency (MS Office, typing, etc.).
• Desire for a long-term, full-time career opportunity.

Responsibilities:

• Provide first-level phone and email support to healthcare professionals.
• Learn and gain experience in clinical workflows using leading EMR systems.
• Support clinicians in patient care processes.
• Research, resolve, and respond to clinical and technical questions.
• Contribute to the development of the Clinical Knowledge Base.
• Participate in team projects to enhance the resolution center's efficiency.

Education and Experience:

• High School diploma required.
• Interest in healthcare or IT fields preferred.
• Degree or training in Healthcare, Medical, or Computer Science is a plus.

What You'll Gain:

• Hands-on experience in a critical industry.
• Opportunity for career advancement and growth.
• Ongoing training and professional development.

Join us at HTC and turn your passion for problem-solving into a rewarding career in healthcare IT!

Apply now and take the first step towards a fulfilling future!

HTC Global Services wants you. Come build new things with us and advance your career. At HTC Global you'll collaborate with experts. You'll join successful teams contributing to our clients' success. You'll work side by side with our clients and have long-term opportunities to advance your career with the latest emerging technologies.

At HTC Global Services our consultants have access to a comprehensive benefits package. Benefits can include Paid-Time-Off, Paid Holidays, 401K matching, Life and Accidental Death Insurance, Short & Long Term Disability Insurance, and a variety of other perks.

Job Type: Full-time

Pay: $10.00 - $15.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Night shift

Experience:

• Windows: 1 year (Preferred)
• Help desk: 1 year (Preferred)

Ability to Relocate:

• Sayre, PA 18840: Relocate before starting work (Preferred)

Work Location: In person