Universal Banker

Citywide Banks is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Citywide Banks is a growing dynamic organization with many locations offering uniquely different banking and financial solutions for businesses and personal clients. As a performance driven company, we strive to create a culture of excellence with high standards, and high values while providing outstanding growth and involvement opportunities for employees. Join a team that makes "Great Things Happen!"™ Under supervision, the Universal Banker will be responsible for assisting customers in a dual role function. The role is responsible for providing an exceptional in-branch customer experience by handling every customer need including teller transactions, sales and service. Utilizing a needs-based selling approach, the Universal Banker will provide solutions based on customer needs and how they like to conduct their banking. In addition this position will be responsible for referrals to the other lines of business to meet the customer’s financial needs. The Universal Banker will work with the banking team in attaining banking center goals and constantly striving to improve the profitability of the banking center. PRIMARY & ESSENTIAL RESPONSIBILITIES: A. Transaction/Sales Responsibilities: 1. Universal Bankers are responsible for offering and selling financial products and services to both consumer and small business customers. Including, but not limited to: a. Checking and Savings Accounts b. Certificates of Deposit c. Individual Retirement Accounts (IRAs) d. Health Savings Accounts e. Deposit only business relationship customers with non-lending needs 2. Operates a teller window regularly to meet the needs of the banking center. 3. Provides exceptional customer service while listening for sales opportunities, explains and promotes bank products or services to customers and actively participates in the referral program and strives to meet goal (as determined by individual bank). 4. Effectively use sales skills such as: effective listening, adapting to differences in customers, identifying needs, expanding and deepening customer relationships, responding to verbal and non-verbal clues, presenting solutions through product benefits, establishing a clear difference, overcoming resistance, asking for the business, completing sale, nurturing relationships, and establishing methods for follow-up. 5. Follow up with prospects and current customers to promote new products and services and/or thanking customers for existing business. 6. Actively monitor the status of key customer relationships to promote business growth and service quality, Increase the number of services used per customer to increase both profits and customer retention. 7. Maintains confidentiality in handling customer and bank information. 8. Follows security policies and procedures to prevent bank and customer losses. 9. Resolves customer complaints. 10. Maintains a detailed level of knowledge on retail products and services and a conversational knowledge of non-retail products (e.g., mortgage, insurance, wealth management) 11. Works collaboratively with the banking team to achieve customer service and sales objectives a. Actively participates in banking center sales activities B. Operations Responsibilities: 1. Responsible daily for all teller operations 2. Maintains an acceptable Cash Over and Short account according to the bank policy guidelines. 3. Prepares Currency Transaction Reports and Monetary Instrument logs. 4. Must be security conscious and comply with all Bank Secrecy Act/Anti-Money Laundering requirements, Privacy of Customer Information Policy, and all consumer protection laws, regulations, and Bank policies as related to assigned job duties. 5. Opens and closes the banking center according to bank security policy. REQUIRED SKILLS & EXPERIENCE: 1. High School Diploma/GED. Bachelor’s Degree preferred. 2. 1-3 years of experience in sales & customer service 3. Previous teller or cash handling experience preferred, but not required 4. Experience providing high quality customer service 5. High attention to detail 6. Experience working in a team environment 7. Ability to count and balance cash 8. Ability to read and interpret documents such as policy and procedure manuals 9. Demonstrated ability to multi-task and manage time 10. Knowledge of MS Office, Windows and ten key calculator 11. Must satisfy requirements of the Federal Deposit Insurance Act Sec. 19 Scheduled Weekly Hours: 40 Time Type: Full time The targeted salary for this role is: $19.99 - $25.99 You may also be offered incentive compensation, and benefits. Compensation may vary and is based on geographic location of the specific role as well as the skills and experiences of the selected candidate. At Citywide Banks, a division of HTLF Bank, we are committed to attracting, retaining and empowering talented professionals who aim to be a part of our thriving team and cultivate our diverse workforce. We recognize and value the importance of providing a positive and professional work environment. We are a diverse and inclusive workplace creating an environment where work feels like a second home. For more than 50 years, our incredible leadership and team of employees are actively engaged and support several of nonprofit causes across Colorado. We support mental health awareness, education initiatives, economic development and many other local causes. Citywide Banks volunteer efforts continues to be recognized as Colorado’s Top Corporate Philanthropists Business Journal lists. Giving back to our community is one of our core values, and one of the reasons our employees love working here. Along with individualized professional development plans, we are proud to offer a competitive benefits package that includes medical, dental, vision and retirement plans. Additionally, tuition reimbursement, student debt assistance program and much more. At Citywide Banks, a division of HTLF Bank, we are focused on a strong and robust diverse environment in which all team members feel valued. While building a team that lives our mission statement every day of enriching lives one customer, employee and community at a time. EOE/AA Employer ∙ M/F/Disabled/Vet Member FDIC ∙ Equal Housing Lender Employment at Heartland Financial USA, Inc. is employment at will