Warranty Clerk

Huatan, a fast-growing International firm of cutting-edge technology in design, architecture, and landscaping, is currently seeking an Warranty Administrative Assistant at our Humble location.

Job Summary:

Do you enjoy aiding your team so they can reach their daily as well long-term goals? The Administrative Assistant is responsible for supporting efficient operations of the Warranty/Repairs department by performing a variety of clerical and administrative tasks. The Assistant helps to stay organized and complete tasks that allow them to focus on more advanced responsibilities.

• Communicate with employees, customers, and clients regularly
• Answering phone calls and routing calls to the correct person or taking messages
• Schedule and coordinate warranty crews
• Assist with filing duties and other administrative tasks as needed
• Prepare communications, such as memos, emails, invoices, reports and other correspondence
• Assisting the Warranty Manager with operational issues and work closely with Manager with day-to-day activities
• Analyzing all operations and forwarding suggestions for improvement to the Manager
• Able to work on multiple projects as necessary to ensure success
• Updating logs and order forms
• Compile warranty reports and distribute them to relevant departments
• Keep updated on industry trends and consumer market
• Liaise with different departments to improve performance and work efficiency

• Assist with the invoicing of orders and re-charges on a daily basis as requested by the Finance team
• Ensure invoices are posted timeously

Role Specific Knowledge:

• Bilingual required (Spanish)
• Knowledge of phone etiquette
• Ability to follow written and verbal directives and work with people of all levels
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office Suite or related software
• Excellent organizational skills and attention to detail.

• Takes initiative and responsible
• Must have reliable transportation
• Excellent interpersonal and customer service skills.
• Basic understanding of clerical procedures and systems such as recordkeeping and filing.
• Ability to work independently.
• Willing to Travel (25%)

Education and Experience:

• Associates degree required; Bachelors degree in related field preferred.
• At least 3 years of experience in an administrative role
• Experience in customer service or sales a plus

Job Type: Full-time

Pay: From $40,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• Associate (Required)

Experience:

• Administrative: 2 years (Required)
• Customer service: 1 year (Required)
• warranty: 1 year (Preferred)

Language:

• Spanish (Required)

Work Location: One location