Customer Support Specialist

Description

Supervisory Responsibilities:

This position has no supervisory responsibilities

Duties/ Responsibilities:

• Responsible for keeping Printflow Web updated on a daily basis
• Works with Account Specialist and Production Team on job status throughout the plant including projects that are not following course.
• Responsible for order entry of all jobs for your team and looping in Sales as needed.
• Responsible for checking their own order entry work for accuracy before passing it to the Account Specialist for a final check
• Attending meetings as needed to support Account Specialist and Sales.
• Assist Account Specialist with inventory management (email, reports, phone calls, etc.)
• Responsible for gathering appropriate paperwork for internal/external Non-Conformances
• Works with team to follow up on job status throughout the process and ensure OTD (On time Delivery)
• Correspond with customers concerning day to day operations via email or phone, while Account Specialist is out (cc CAM on emails)
• Act as back up contact person for Internal and External customers in the absence of Account Specialist
• Participation in all HOP/OEE programs and events
• Adherence to Hub Labels safety rules and regulations, this includes wearing steel toed shoes and other PPE protection if applicable
• Support and embrace Hub Labels core values of Honor, Unite and Believe

Required Skills/Abilities:

Must have the ability to write effective communications such as memos, e-mails, and reports using standard computer software, Microsoft Office

Effective communication with internal customers and other departments is critical

Must be self-motivated, organized, and display strong attention to detail

Must be able to work under pressure and meet job related deadlines

Be able to produce a high level and quality of work with little supervision

Must be able to multi-task efficiently and effectively daily.

Must have the ability to operate customary office equipment (computer, printer, copier, fax machine)

Mathematical and analytical skills are required

Qualifications

Education & Experience:

Bachelor’s Degree in Business, Sales, Marketing, Communication or combination of education and experience

Previous Customer Service is required

Previous experience working in the printing industry is desired

Work Environment & Physical Requirements:

While performing this job the employee is regularly required to walk, talk, and hear.

Occasional lifting and movement of objects weighing up to 20 pounds is required.

Occasional day trips to customer’s sites or to training locations may be required.

A significant amount of time is spent seated, working with a computer, fax, copier, and telephone.

The work environment is that of a normal office. Occasional exposure to moderate levels of noise, moderate to extreme exposure to heat or cold, as well as exposure to moving equipment and other hazards.

Core Values:

H.U.B.

Honor. Unite. Believe.

Honor: To Serve our employees, customers, suppliers, environment, and members of our community with admiration and respect.

Unite: To come together, collaborate and work towards a common goal.

Believe: Always believe in yourself and others.