To act as a liaison between the agent / customer and factory. Responsible for incoming orders. Answer inquiries from our sales agencies and customers.
Work on special projects that are delegated by management.
A Day In The Life
Maintain satisfactory customer / agent relations
Enter purchase orders into SAP system
Maintain status of purchase orders
Respond to customer / agent inquiries
Expedite orders
Work with shipping facilities to insure expedient service
Process customer / agent complaints and take corrective action
All sales support activities
Work with production to satisfy customer needs
Review consigned stock replenishment reports and release consigned agent truckloads
Monitor and reduce backorders
Resolve open freight issues
Process returns for credit
Issue credit and debit memos
Assist in duties of other correspondents in their absence
Answer telephone calls
What will help you thrive in this role?
Must possess strong communication skills
Must be responsible, responsive, thorough and organized with an eye for detail
Must understand the importance of interaction between departments within the company
Must be customer driven
Must possess and apply a broad knowledge of principles, practices, and procedures of customer service to the completion of difficult assignments.
Must work well independently and with a team
Bachelor’s degree preferred
2-5 years of customer service experience preferred.
Proficient in use of Microsoft 365 including Outlook, Teams, Excel
Competencies
Building Relationships and NetworksCoaching and Developing OthersCommunicating and InfluencingContinuous ImprovementCustomer FocusInitiative and DriveInnovation and ChangePlanning, Organizing, and Decision MakingPositive Approach and Stress Tolerance
Last updated : 2024-04-27
Salary.com Estimation for Customer service rep in South Bend, IN
$53,415 to $70,564
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