Order Supervisor

​​​Sawgrass Nutra Labs is hiring for an Order Supervisor!

● Position: Full-time
● Benefits: holiday pay; paid time off; robust health & dental insurance
● Location: 7018 A C Skinner Parkway, STE 230, Jacksonville, FL 32256
● Industry: Dietary Supplement Contract Manufacturing

Company Overview:

Sawgrass Nutra Labs is currently seeking an enthusiastic and motivated team member to manage customer projects, both internally
with the Operations team and externally with Customer. The ideal candidate will have some food or beverage manufacturing
industry experience, however, excellent organizational and time management skills, communication skills, and strong work ethic are
the primary prerequisites for this position. If you have Project Management experience, we can train you on the job provided you
have the primary prerequisites. This position has excellent room for growth and increased compensation.
SNL is growing quickly, and our culture is friendly, fun, and team oriented. We believe in skills development and that the right person
will advance to greater responsibilities and compensation via hard work, dedication, and personal responsibility.

Job Responsibilities:

• Customer Onboarding & Order Management

• Facilitate the documentation & onboarding process for prospects and new customers, including NDAs, Product

• Manufacturing Agreements, Statements of Work, etc.

• Develop strong knowledge of customer goals, initiatives, and products

• Track and manage internal cost requests with Estimating Team

• Coordinate and schedule customer meetings (as needed), to communicate project order updates and timelines effectively

• Develop detailed project schedule plans, with project scopes and objectives, involving all relevant stakeholders

• Create and execute customer invoices in QuickBooks Online

• Manage Artwork Review process for labels, product boxes, inserts, etc. (including obtaining customer artwork, routing for internal team review, releasing files to the printer and working with procurement to order)

• Ensure that projects are delivered on-time, within scope and within budget

• Create and maintain comprehensive project documentation in Jira throughout the entire order process, including post mortem notes for record keeping.

• Communicate all project updates and timelines with Sr. Project Manager to help streamline internal prioritizations between cross functional teams.

Day-to-day Order Management:

•  Manage daily order release requests & coordinate with shipping & fulfillment team

•  Support both Customer and internal Operations team needs throughout the “life-cycle” of projects, including- tracking order updates, action items and setting expectations with Customer & internal Ops team on all projects (including deliverables, timelines, formulation samples etc.)

• Create and execute customer fulfillment invoices

• Assist customers with daily requests and provide timely updates on their projects

• Report and escalate issues to management appropriately as needed

• Provide monthly inventory reports to customers including finished goods, raw ingredients, and packaging

Required Skills:

• Bachelor's Degree in Business, Sales, Communications, Science, or related field

• A minimum of 1 year experience in project planning or order management

•  Excellent organizational skills and attention to detail

•  Independent active learning & problem solving skills

• Ability to manage multiple work streams, timelines, and processes

• Technical skills / basic GSuite understanding (GMail, Google Drive, Google Meet (Video Chat), Google Sheets, etc.)

• Communication skills (written and verbal) & ability to speak directly with customers

• Experience with Project Management Tools (i.e. Jira) *Preferred, but not required*

If working at Sawgrass Nutra Labs as an Order Supervisor sounds like the next career step for you, apply today!