Service Manager

Empower Rental Group is hiring a full-time Service Manager in Tupelo, MS.  
 
The Service Manager directs the Yard Technician, Shop Technician and Machine technician at various levels of maintenance, repair, and rental preparation. As a Service Manager you will organize field service runs and repair schedules, perform cost/benefit analysis on major repairs, orders, and tracks parts, and manages shop traffic, and execute additional responsibilities as needed. The Service Manager may supplement technicians as needed and will assist the rental counter and the Operations Manager.
 
Empower Rental Group is a family of local construction equipment rental providers across the Southeastern United States.  Local rental companies tend to have great customer service, but are limited in their equipment availability, while large companies have more equipment, but often lack effective customer service and have issues with accurate billing.  Empower Rental Group combines the best of both worlds.  Our network of ever-growing local equipment rental branches keeps the local rental company customer service and feel but allows access to equipment from all of our locations.  

Job Responsibilities: 

• Manage a team of field service technicians, providing proper direction & complete instruction to
  ensure all offsite equipment is inspected, repaired, documented, and maintained to the
  manufacturer’s specifications
• Accept internal & external client phone calls, emails & texts and effectively assist these clients with
  their equipment service needs
•  Manages the level of not available and/or down fleet to meet organization goals
• Creates and manages an effective workflow in the shop
• Creates and maintains a shop environment that is safe, organized, and clean
• Effectively communicate complete customer, unit & job information to field service personnel
• Assist service technicians with the needed information including and not limited to schematics
• Inspection forms, work orders, and service bulletins
• Maintain constant communication with active customers to resolve service issues, assist with questions, and increase customer satisfaction
• Maintain parts inventory for location and all service vehicles for location
• Quote service repairs for internal & external customers in tandem with our service sales
  representative
• Open and close job work orders for internal & external customers
• Invoice completed quotes/work orders within 72 hours of the completed job by field service tech
• Assist in maintaining needed service reports
• Maintains a safe work environment
• Demonstrates behaviors aligned with Company’s Core Values at all times
• Continuous Improvement: assists in driving a continuous improvement strategy within the business to result in ongoing incremental gains in quality and efficiency

Job Requirements:

• Excellent Customer Service Skills – for both internal and external customers
• Valid Driver’s License with a clean driving record and the Ability to Drive Company Vehicles per Insurance Requirements may be required on a case-by-case basis. • Achieves quality standards
• Minimum of 1-year supervisory experience in managing a team is required
• Perform major repairs on heavy equipment • Diagnose and troubleshoot fuel systems, electrical and hydraulic system
• Must have own basic tools
• Proficient computer skills with MS Outlook, Excel

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Empower Rental Group began with 3 locations in 2021 with the goal of being a difference in the equipment rental industry by supporting American businesses, and we now have over 30 locations. Our employees are a no-excuse group not afraid to work hard and help each other. We offer our employees benefits that are unmatched in our industry - we appreciate our employees, and we let it show.

If you are interested in learning more about a career with Empower Rental Group as a Service Manager, apply today!