Prince Waikiki: Golf Security Ambassador (Full Time)

Band 1H  Golf Security Ambassador Primary Responsibilities: to provide security & emergency response services throughout the properties ensuring that their performance is within the guidelines of Prince Waikiki & Hawaii Prince Golf Course.  Follow and enforce all safety & security guidelines and established Prince Waikiki & Hawaii Prince Golf Course policies & procedures to safeguard all guest & ambassadors. Conduct investigations and ensure that all incidents are accurately documented to ensure incidents of concern are resolved on a timely manner. All duties will be conducted through the spirit of Lokomaika’i.   Essential Duties: - Always greet and welcome guests in a warm and friendly manner. - Respond rapidly & efficiently to all crisis events that occur on property in a calm & efficient manner. - Provide 1st aid and CPR/AED as needed. - Conduct foot patrols & patrols via golf cart of the properties and report all unusual circumstances, persons etc. - Ensure the safety and security of all guest & ambassadors, as well as to protect property by enforcing all security & safety guidelines. - Initiate investigation, write incident and accident reports, monitor investigations to their timely conclusion and ensure appropriate follow up with guests, visitors, and ambassadors, documenting all contacts. - Enforce safety & security guidelines to safety the hotel & golf course & guest property. - Escort individuals off property. - Conduct locker and parcel search and other duties relating to security & safety as directed. - Create and maintain a culture of service excellence by consistently demonstrating effective behaviors. - Maintain confidentiality with respect to guest and employee incidents. - Perform other duties as assigned and requested or deemed necessary by management.   Other Duties: - Train ambassadors in other departments on safety & security issues. - Clerical duties: o Answering phones & taking messages. o Issuing keys abiding by the companies key control policy. - Greeting contractors, visitors & ambassadors upon arrival to the property. - Signing in contractors & visitors as trained. - Operating a state-of-the-art fire system and activate emergency procedures.   Working Conditions: - Air conditioned and non-air-conditioned work areas. Work areas included interior and exterior working conditions and confined spaces. - Travel throughout the property. - Outdoors in various weather conditions patrolling the property. - Traverse the property via utility and golf cart.   Work Hours: - Must have flexible availability and be able to work varied shift/ day including holidays determined by the Director of Loss Prevention; Position shift covers 24 hours a day/ 7 days per week. - Overtime work on business needs.   Equipment Use: - Ability to use two-way radios. - Ability to use Windows based computer to include Microsoft Office. - Ability to use various office equipment including but not limited to calculators, photocopiers, time clock and facsimile machines. - Ability to operate a utility and golf carts. - Ability to monitor, review and use closed circuit televisions (CCTV).   Mental and Physical Demands: - Able to analyze emergency situations, remain calm & take control and lead other ambassadors. - Ability to manage stressful and challenging situations. - Ability to prioritize and organize workload to ensure deadlines are met. - Ability to sit, walk, stand and bend continuously to perform essential functions for the full duration of the work shift. Sit at a desk to complete administrative duties. - Ability to grasp, lift and carry objects up to 50lbs. - Ability to multi-task to ensure deadlines are met.   Communication Demands: - Ability to effectively communicate in the English language with internal and external guest and Ambassadors. - Ability to communicate over the phone or radio. - Interviewing skills; write accurate reports and documents investigations in a timely manner.   Minimum Qualification Requirements: - High school diploma or equivalent required. - Must have a valid driver’s license. - Guard license preferred (ACT 208 certified). - 2-Years related work experience preferred. - CPR/AED Certification preferred.