Receptionist

Description

Healthcare isn’t just about health anymore. It’s about caring for family, friends, finances, and personal life goals. It’s about living life fully. At Conviva, a wholly-owned subsidiary of Humana, Inc., we want to help people everywhere, including our team members, lead their best lives. We support our team members to be happier, healthier, and more productive in their professional and personal lives. We encourage our people to build relationships that inspire, support, and challenge them. We promote lifelong well-being by giving our team members fresh perspective, new insights, and exciting opportunities to enhance their careers. At Conviva, we’re seeking innovative people who want to make positive changes in their lives, the lives of our patients, and the healthcare industry as a whole.

Responsibilities

Must Be Bilingual in English and Spanish

Conviva is seeking a dedicated, compassionate and cheerful BILINGUAL Receptionist who is interested in being part of a team that focuses on excellent service to others.

The Receptionist operates a switchboard or multi-line phone and maintains long distance call logs. Takes and distributes accurate messages. Greets visitors and determines the nature of their visit, issues visitor passes and maintains visitor logs, alerts appropriate party of visitor arrival or directs visitors to appropriate office, department or employee. Responds to routine inquiries from internal or external sources such as the organization's location, hours of operation, phone numbers, and/or email address. Additional responsibilities may include miscellaneous administrative activities such as booking meeting rooms, typing, organizing and distributing mail, receiving and sending courier packages.

This is an Onsite Position located at: Conviva Care Center North Miami Beach, 1648 NE 163rd St, North Miami Beach, FL 33162

Work Schedule: Monday – Friday, 8:00 AM – 5:00 PM (EST)

Essential Functions 

• Answer phone calls utilizing a multi‐line telephone system.
• Ensure accurate and timely processing of all requests by taking appropriate action, such as scheduling appointments, taking messages, transferring calls to appropriate staff.
• Ensure thorough records are maintained by documenting discussion, messages and actions taken to process inquiries.
• Resolve patient issues through independent problem solving and with a goal of first call.

Required Qualifications

• Must be Bilingual English (read, write & speak) and Spanish (speak).

• Experience in EMR systems such as E-Clinical Works, Epic, Athena Health, and/or NextGen.

• 1 or more years' experience in a medical office or healthcare setting utilizing a computer-based practice management software system.

• Ability to handle high call volume and multi‐task while providing an exceptional customer experience.

• Strong organizational, written and verbal communication skills.

• Ability to remain calm and helpful even when dealing with upset customers.

• Ability to foster teamwork and partnerships with cross‐functional departments to resolve issues and improve customer experience.

• Proficient with Microsoft Office applications including Microsoft Word, Excel and Outlook.

Preferred Qualifications

• High school diploma or equivalent

• Experience in a highly customer service-oriented environment.

• Knowledge of and strict adherence to HIPAA

Scheduled Weekly Hours: 40

** PLEASE MAKE SURE YOU ATTACH YOUR RESUME TO YOUR APPLICATION (PDF or Word format) **

               

Alert

 

Conviva, a subsidiary of Humana, values personal identity protection.  Please be aware that applicants being considered for an interview will be asked to provide a social security number, if it is not already on file.  When required, an email will be sent from Humana@myworkday.com with instructions to add the information into the application at Humana’s secure website.  

 

Interview Format – Modern Hire

 

As part of our hiring process, we will be using an exciting interviewing technology provided by Modern Hire, a third-party vendor. This technology provides our team of recruiters and hiring managers an enhanced method for decision-making.

If you are selected to move forward from your application prescreen, you will receive correspondence inviting you to participate in a pre-recorded Voice Interview and/or an SMS Text Messaging interview. (Please be sure to check your spam or junk folders often to ensure communication isn’t missed) If participating in a pre-recorded interview, you will respond to a set of interview questions via your phone. You should anticipate this interview to take approximately 10-15 minutes.

If participating in a SMS Text interview, you will be asked a series of questions to which you will be using your cell phone or computer to answer the questions provided.  Expect this type of interview to last anywhere from 5-10 minutes. Your recorded interview(s) via text and/or pre-recorded voice will be reviewed, and you will subsequently be informed if you will be moving forward to next round of interviews.

Benefits

 

Being a part of the Conviva team gives you: We offer tangible and intangible benefits such as medical, dental and vision benefits, 401k, tuition reimbursement, vacation, paid holidays, work-life balance, growth, a positive and fun culture and much more.

 

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Scheduled Weekly Hours

40