Housing Navigator

Humana is seeking a Housing Navigator to join the Wisconsin Medicaid Market (iCare) team. The Housing Navigator manages and monitors housing or re-housing services for members which involves orienting all eligible participants to the program, conducting housing searches, and identifying appropriate community resources and funding. The Housing Navigator also provides supportive services to promote members’ self-sufficiency, establishment within the community, and permanency in housing. Join this dedicated team and lead change in how health care for the underserved in Wisconsin is managed.

Responsibilities

• Identify program participants by reviewing data on homeless or potentially homeless members and assessing their need for housing intervention services.
• Develop an individualized housing plan that addresses the member’s barriers to stable housing and identifies interventions.
• Provide education, guidance, and resources to program participants to support their housing search and retention.
• Act as a liaison between community housing partners/landlords and members.
• Conduct housing consultations with program participants.
• Outreach, engage, recruit, and retain landlords to identify available permanent housing options.
• Collaborate in the development and maintenance of the housing program, including but not limited to reporting methods, assessments, and development of workflows.
• Stay abreast of best practices and emerging trends in homeless services, affordable housing, and permanent housing.
• Maintain caseload of program participants and document assessments, interventions, follow up and outcomes for assigned case load according to iCare/Humana standards.
• Deliver training to staff and program participants in the subject areas of landlord retention, landlord/tenant rights and responsibilities, and housing development/operating models relevant to homeless services.
• Serve as a resource for company-wide housing and homelessness initiatives.

Required Qualifications

• Minimum one (1) year of social service experience working with housing resources and/or with individuals related to their housing needs.
• Proven interpersonal skills and ability to effectively interact with members and coworkers from a variety of different backgrounds and experiences in a professional and courteous manner.
• Proven ability to work effectively as a team member and cooperate in achieving company goals.
• Intermediate level experience with Microsoft Outlook, Excel, and Word.
• Must be able to travel to any location within the state of Wisconsin.
• This role is considered patient facing and is a part of Humana's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.
• This role is a part of Humana’s Driver Safety program and therefore requires an individual to have a valid state driver’s license and proof of personal vehicle liability insurance with at least 100,000/300,000/100,000 limits.
• To ensure Home or Hybrid Home/Office associates’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria:
  • At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested.
  • Satellite, cellular and microwave connection can be used only if approved by leadership.
  • Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
  • Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.
  • Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Preferred Qualifications

• Community Health Worker Certification.
• Knowledge of Medicare and Medicaid programs.
• Managed Care experience.
• Bilingual in Spanish.
• Experience working with persons with disabilities in a health care setting.

Additional Information

• Workstyle: Home. Home workstyle is defined as remote but will use Humana office space on an as needed basis for collaboration and other face-to-face needs.
• Work Location: must reside in the state of Wisconsin.
• Travel: 50-75% within the state to meet with community agencies, landlords, and/or members.
• Typical Work Days/Hours: Monday – Friday, 8:30 am – 5:00 pm CST
• Benefits: Benefits are effective on day 1. Full time Associates enjoy competitive pay and a comprehensive benefits package that includes: 401k, Medical, Dental, Vision and a variety of supplemental insurances, tuition assistance and much more!

Interview Format

As part of our hiring process, we will be using an exciting interviewing technology provided by Modern Hire, a third-party vendor. This technology provides our team of recruiters and hiring managers an enhanced method for decision-making.

If you are selected to move forward from your application prescreen, you will receive correspondence inviting you to participate in a pre-recorded Voice Interview and/or an SMS Text Messaging interview. If participating in a pre-recorded interview, you will respond to a set of interview questions via your phone. You should anticipate this interview to take approximately 10-15 minutes.

If participating in a SMS Text interview, you will be asked a series of questions to which you will be using your cell phone or computer to answer the questions provided. Expect this type of interview to last anywhere from 5-10 minutes. Your recorded interview(s) via text and/or pre-recorded voice will be reviewed, and you will subsequently be informed if you will be moving forward to next round of interviews.

Social Security Alert

Humana Values personal identity protection. Please be aware that applicants selected for leader review may be asked to provide a social security number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions to add the information into the application at Humana’s secure website.

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Scheduled Weekly Hours

40