What are the responsibilities and job description for the Stars Operations Member Experience Lead position at Humana?
Responsibilities
The Stars Operations Member Experience Lead will work to develop a data collection strategy that delivers insights and enables comprehensive analytics that are meaningful to develop forecasting and targeted improvement in quality with our Medicare population. Will lead execution of tactics, collaborative development of strategy, standardized status updates to leadership, and measuring results of programs and their impact to results on the Medicare CAHPS and Health Outcomes Survey. Advises executives and senior leadership to develop functional strategies that broadly impact the Medicare Stars program. Exercises independent judgment and decision making on complex issues regarding job duties and related tasks, and works under minimal supervision. Develops partnerships with analytics organizations to further broad insights and uses independent judgment requiring analysis of variable factors and determining the best course of action.
Required Qualifications
- Bachelor's degree or equivalent experience
- 2 years Humana marketing experience with foundational understanding with associated systems
- 2 years of project leadership and executive experience
- Proven experience applying research and analytics to execution
- Strong knowledge of Microsoft Office XP products
- Excellent communication skills, both oral and written
- Strong relationship building skills
- Must be passionate about contributing to an organization focused on continuously improving consumer experiences
Preferred Qualifications
- Master's Degree in Business Administration or Marketing
- Experience designing data collection strategy
- Experience with Medicare CAHPS and/or HOS
Additional Information
This position is located at the Humana Tower in Louisville, Kentucky but is eligible for remote or hybrid work style.
Scheduled Weekly Hours
40Not Specified
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