Become a part of our caring community and help us put health first
 

The Supervisor, Care Management Support contributes to administration of care management. Provides non-clinical support to the assessment and evaluation of members' needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families toward and facilitate interaction with resources appropriate for the care and wellbeing of members. The Supervisor, Care Management Support works within thorough, prescribed guidelines and procedures; uses independent judgment requiring analysis of variable factors to solve basic problems; collaborates with management and top professionals/specialists in selection of methods, techniques, and analytical approach.
The Supervisor, Care Management Support Decisions are typically are related to schedule, plans and daily operations. Performs escalated or more complex work of a similar nature, and supervises a group of typically support and technical associates; coordinates and provides day-to-day oversight to associates. Ensures consistency in execution across team. Holds team members accountable for following established policies.

               

Position Responsibilities:

• Supervises a team of care management support associates; coordinates and provides day-to-day oversight to associates.
• Collaborates with management and professionals/specialists in selection of methods, techniques, and analytical approach.
• Ensures consistency in execution across the team.
• Holds team members accountable for adhering to established processes and policies.
• Works within thorough, prescribed guidelines and procedures.
• Uses independent judgment requiring analysis of variable factors to solve basic problems.

Use your skills to make an impact
 

Required Qualifications:

• Bachelor’s degree or equivalent experience
• 2 years of experience in care management
• 1 years of experience in leading teams and/or projects within care management or the healthcare industry.
• 1-2 years or more of experience with reporting, analytical skills (identifying trends and evaluating data).
• Proficiency with Microsoft Office Word, Excel &Outlook.

Preferred Qualifications:

• Bachelors, or a Master’s degree.
• Licensed healthcare professional
• Technical experience using data analysis.
• Experience with business strategic outcomes.
• Previous experience with collaboration with management and top professionals/specialists.

Scheduled Weekly Hours

40

About us
 

Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

Equal Opportunity Employer

It is the policy of  Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of  Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.