Information Technology - IT Support Specialist
Job Posting for Information Technology - IT Support Specialist at Humanetics Group
Humanetics Safety is the pioneer of safety systems used across the automotive, aerospace, defense and transport sectors. It is the market leader in the design and manufacture of the iconic crash test dummies, the world most biofidelic anthropomorphic test devices, and a leader in Active Safety test solutions, crash test equipment and calibration platforms that are used to ensure humans are protected at moments of need. Our hardware devices have exact match digital twins and integrated software platforms that provide customers with powerful solutions to maximize the productivity of their crash test programs. Protecting humans in a world in perpetual motion.
This position is 100% on-site.
Role Purpose: IT Support Specialist is responsible for analyzing, troubleshooting, and evaluating technology issues. This role will support internal clients, helping to keep employees productive. Humanetics Corporate Headquarters will be the main focus with secondary focus on all Humanetics Group offices.
Essential Functions & Responsibilities:
Up to 10% travel, including international
Education and/or Experience:
Humanetics is an Equal Opportunity Employer/Veterans/Disabled/LGBT employer
This position is 100% on-site.
Role Purpose: IT Support Specialist is responsible for analyzing, troubleshooting, and evaluating technology issues. This role will support internal clients, helping to keep employees productive. Humanetics Corporate Headquarters will be the main focus with secondary focus on all Humanetics Group offices.
Essential Functions & Responsibilities:
- Troubleshoot technological issues and solve problems quickly to ensure the business operations run smoothly
- Troubleshoot technological issues and solve problems quickly for employees
- Administer new user accounts, work email addresses, and access levels to new employees to ensure they have everything they need to work efficiently
- Assist with new hire equipment set up and training
- Assist with equipment set up for company meetings
- Install all new technology for the company, including computer operating systems, software programs and applications, new desktops, and other computer hardware
- Perform regular maintenance for our phone systems, computer systems, computers, printers, network systems, and any other technical equipment
- Ensure company computers are backed up so all files are saved in case the system crashes
- Run security checks on all of the company systems to ensure we are protected from cybersecurity threats
- Other tasks as assigned
- Strong knowledge/experience with IT ticketing systems
- Strong knowledge of support for Windows 10 & 11
- Strong knowledge of support for Microsoft Office 2016 & Office 365
- Perform basic administration tasks on Windows server 2012, 2016, 2022
- Working knowledge of Active Directory, DNS & DHCP
- Working knowledge of basic networking concepts (routing, switching, VLANs, port configs, etc)
- Ability to meet tight timelines and/or deadlines
Up to 10% travel, including international
Education and/or Experience:
- Bachelor’s degree in Computer Science, Information Technology or related field, or an equivalent combination of education and/or experience is required.
- 3( )years’ experience in a professional IT work environment
- Familiarity with multiple computer operating systems, such as Windows 10 & 11
- General knowledge of troubleshooting Internet connectivity, phone systems, network systems, and other technological office equipment
- Able to create databases and utilize Excel spreadsheets at an advanced level
- Advanced proficiency in Microsoft Office
- Strong communication skills, organizational skills, and time management skills
- Excellent customer service skills and desire to help the company succeed
Humanetics is an Equal Opportunity Employer/Veterans/Disabled/LGBT employer
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Salary.com Estimation for Information Technology - IT Support Specialist in Huron, OH
$83,495 to $104,717
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