What are the responsibilities and job description for the Data and Reporting Analyst, CS&C and Fraud position at Humanity?
Company Description
Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Ethnic Minority, and the Previously Incarcerated. If you identify with any of the following communities do not hesitate to register, even if you feel that this particular opportunity is not the right fit for you.
Company Name: Spectrum
Job Description
JOB SUMMARY
Individual contributor on a combined team of Customer Operations Security and Compliance (CS&C) and Fraud Prevention Team (FPT) analysts. This role will support the reporting and analysis of key data to perform reporting requirements, as well as support analytics of the data to identify, assess and trend opportunities for improvement actions, or trends needing attention.
The ideal candidate has strong critical thinking, reporting and analytic experience in customer security, call center operations, fraud analysis and risk assessment. This person must have the ability to apply legal and risk guidance in a manner that simultaneously balances mitigating security & fraud threats with focus on customer experience.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience.
REQUIRED QUALIFICATIONS
Required Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Ability to prioritize and organize effectively
Ability to work independently, as well as in a collaborative and dynamic team environment
Ability to handle multiple projects and priorities
Ability to analyze and interpret data
Ability to quickly identify business problems/opportunities
Ability to communicate orally and in writing in a clear and straightforward manner
Ability to communicate with all levels of management and company personnel
Ability to manage multiple projects at one time
Ability to document, prepare and present data-driven presentations
Knowledge of software applications such as Word, Excel, etc.
Ability to execute responsibilities using various tools (Excel, SQL Query Tools, Database Structure)
Ability to influence internal and external key stakeholders and build consensus
Ability to develop strong working relationships with peers and project members
Ability to make decisions and solve problems while working under pressure
Ability to drive results within a matrixed organization
Strong analytical and critical thinking skills
Required Education
Bachelor’s degree in business or related field (Data Analytics, Security, Information Technology, Computer Science, MIS, Criminal Justice) or equivalent experience
Required Related Work Experience and Number of Years
2 years of Data analysis and reporting or related experience
PREFERRED QUALIFICATIONS
Preferred Skills/Abilities and Knowledge
2 years of Security, Compliance or Fraud experience within heavily-regulated industries
such as Telecommunications, Healthcare, and/or Financial
2 years of Experience in IT, Security, Fraud, Call Center Operations
JOB SUMMARY
Individual contributor on a combined team of Customer Operations Security and Compliance (CS&C) and Fraud Prevention Team (FPT) analysts. This role will support the reporting and analysis of key data to perform reporting requirements, as well as support analytics of the data to identify, assess and trend opportunities for improvement actions, or trends needing attention.
The ideal candidate has strong critical thinking, reporting and analytic experience in customer security, call center operations, fraud analysis and risk assessment. This person must have the ability to apply legal and risk guidance in a manner that simultaneously balances mitigating security & fraud threats with focus on customer experience.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience.
- Collaborate within team of analysts dedicated to Fraud, Customer Security and Compliance
- Track metrics and create reporting associated with Customer Operations, Customer Security and Fraud programs
- Identify trends based on metric reporting, provide insights as to cause and provide potential solutions
- Develop and maintain regular and ad-hoc reporting regarding Fraud, Customer Security & Compliance, supporting Charter leadership
- Support customer and agent feedback on website pages including, but not limited to, articles and videos.
- Execute internal ticketing requests in support of Fraud, Customer Security & Compliance
- Support Fraud, Customer Security & Compliance documentation related to Business Continuity plans
- Execute initiatives / projects at the direction of Senior Manager, or Senior Director of Customer Security & Compliance.
REQUIRED QUALIFICATIONS
Required Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Ability to prioritize and organize effectively
Ability to work independently, as well as in a collaborative and dynamic team environment
Ability to handle multiple projects and priorities
Ability to analyze and interpret data
Ability to quickly identify business problems/opportunities
Ability to communicate orally and in writing in a clear and straightforward manner
Ability to communicate with all levels of management and company personnel
Ability to manage multiple projects at one time
Ability to document, prepare and present data-driven presentations
Knowledge of software applications such as Word, Excel, etc.
Ability to execute responsibilities using various tools (Excel, SQL Query Tools, Database Structure)
Ability to influence internal and external key stakeholders and build consensus
Ability to develop strong working relationships with peers and project members
Ability to make decisions and solve problems while working under pressure
Ability to drive results within a matrixed organization
Strong analytical and critical thinking skills
Required Education
Bachelor’s degree in business or related field (Data Analytics, Security, Information Technology, Computer Science, MIS, Criminal Justice) or equivalent experience
Required Related Work Experience and Number of Years
2 years of Data analysis and reporting or related experience
PREFERRED QUALIFICATIONS
Preferred Skills/Abilities and Knowledge
2 years of Security, Compliance or Fraud experience within heavily-regulated industries
such as Telecommunications, Healthcare, and/or Financial
2 years of Experience in IT, Security, Fraud, Call Center Operations
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