What are the responsibilities and job description for the Field Technician V position at Humanity?
Company Description
Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Ethnic Minority, and the Previously Incarcerated. If you identify with any of the following communities do not hesitate to register, even if you feel that this particular opportunity is not the right fit for you.
Company Name: Spectrum
Job Description
JOB SUMMARY
Under minimal supervision, perform basic to complex installation, troubleshooting & repair of video, internet, phone services from tap to CPE or other demark locations for residential fiber & small to medium commercial customers. Test & repair network hardware for commercial customer services, as well as internal services within Charter Facilities. Provide exceptional service to customers as well as their technical reps, ensuring that Charter services interface as expected with business systems. Coordinate with customer site management for physical site surveys and conduct surveys on as needed basis. Complete Home Security survey, install and service Home Security services and equipment.
MAJOR DUTIES & RESPONSIBILITIES
Perform basic to complex installation of & troubleshoot/repair coax based phone, internet or video services in a residential and commercial environment (small to medium businesses) from the tap to the connection of CPE; including but not limited to, all necessary wiring of both interior & exterior associated equipment in the forward & return signal path of the customer premise network.
Survey, install, & maintain Wi-Fi Network products to include routers, gateway servers, Ethernet switches & wireless access points & other components within HFC-based customers.
Interact with business customers & their reps, demonstrating an understanding of & regard for the unique priorities of business clients. Work with customer technical support personnel to diagnose & correct service related issues.
Respond to equipment failures, trouble shoot & repair equipment while providing the customer with productive communications regarding repair process.
Recognize and escalate to a supervisor persistent service problems or other observed factors that could impact the ongoing relationship between Charter & a business customer.
Educate customer on proper use of services & equipment, as well as the availability of online help options.
Perform all work as necessary to conform to quality, security & safety control guidelines (includes compliance with requirements outlined in applicable regulations such as OSHA and FCC & following procedures as outlined in the CPNIQ, TQA, NEC, NESC, other Installation, Technical Operations, Safety Manuals & Employee Handbook).
Adhere to TQA standards in accordance to company policy.
Follow security procedures to prevent any unauthorized services.
Assist in providing mentoring to non-commercial focused members of the Technical Operations teams.
Utilize and demonstrate proficiency with tasks, tools, test equipment & information that will enhance business results.
Maintain accurate records including time worked, daily logs, gas sheets as required; properly record all required information on data devices and/or work orders.
Operate communications device in accordance with company policies.
Operate a company vehicle in a safe & responsible manner; Clean, maintain, stock, & secure assigned vehicle & equipment, in accordance with company policies.
For applicable systems: Perform repair & maintenance on voice systems; Installing, uninstalling & reconnecting NEU devices and backup powering; Initiating DHCP script.
Adhere to industry specific, local, state & federal regulations, as applicable
Perform other duties as requested by supervisor.
REQUIRED QUALIFICATIONS
Skills/Abilities/Knowledge
Ability to read, write and speak the English language to communicate with employees, customers,
and suppliers, in person, on the phone, & by written communications in a clear, straight-forward, &
professional manner
Advanced understanding of the TCP/IP stack & associated abstraction layers
Advanced knowledge of network designs, network architectures & network topologies
Ability to use the following hand tools: electric drills, hammers, wrenches, screwdrivers in the installation of cable to the residence & TV set converters
Ability to walk over all types of terrain, in all kinds of weather, while carrying tools & equipment
including gaffs, ladders & fully loaded tool belts
Ability to safely use weight-bearing equipment (gaffs, safety harness & ladders) within the
Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Ethnic Minority, and the Previously Incarcerated. If you identify with any of the following communities do not hesitate to register, even if you feel that this particular opportunity is not the right fit for you.
Company Name: Spectrum
Job Description
JOB SUMMARY
Under minimal supervision, perform basic to complex installation, troubleshooting & repair of video, internet, phone services from tap to CPE or other demark locations for residential fiber & small to medium commercial customers. Test & repair network hardware for commercial customer services, as well as internal services within Charter Facilities. Provide exceptional service to customers as well as their technical reps, ensuring that Charter services interface as expected with business systems. Coordinate with customer site management for physical site surveys and conduct surveys on as needed basis. Complete Home Security survey, install and service Home Security services and equipment.
MAJOR DUTIES & RESPONSIBILITIES
Perform basic to complex installation of & troubleshoot/repair coax based phone, internet or video services in a residential and commercial environment (small to medium businesses) from the tap to the connection of CPE; including but not limited to, all necessary wiring of both interior & exterior associated equipment in the forward & return signal path of the customer premise network.
Survey, install, & maintain Wi-Fi Network products to include routers, gateway servers, Ethernet switches & wireless access points & other components within HFC-based customers.
Interact with business customers & their reps, demonstrating an understanding of & regard for the unique priorities of business clients. Work with customer technical support personnel to diagnose & correct service related issues.
Respond to equipment failures, trouble shoot & repair equipment while providing the customer with productive communications regarding repair process.
Recognize and escalate to a supervisor persistent service problems or other observed factors that could impact the ongoing relationship between Charter & a business customer.
Educate customer on proper use of services & equipment, as well as the availability of online help options.
Perform all work as necessary to conform to quality, security & safety control guidelines (includes compliance with requirements outlined in applicable regulations such as OSHA and FCC & following procedures as outlined in the CPNIQ, TQA, NEC, NESC, other Installation, Technical Operations, Safety Manuals & Employee Handbook).
Adhere to TQA standards in accordance to company policy.
Follow security procedures to prevent any unauthorized services.
Assist in providing mentoring to non-commercial focused members of the Technical Operations teams.
Utilize and demonstrate proficiency with tasks, tools, test equipment & information that will enhance business results.
Maintain accurate records including time worked, daily logs, gas sheets as required; properly record all required information on data devices and/or work orders.
Operate communications device in accordance with company policies.
Operate a company vehicle in a safe & responsible manner; Clean, maintain, stock, & secure assigned vehicle & equipment, in accordance with company policies.
For applicable systems: Perform repair & maintenance on voice systems; Installing, uninstalling & reconnecting NEU devices and backup powering; Initiating DHCP script.
Adhere to industry specific, local, state & federal regulations, as applicable
Perform other duties as requested by supervisor.
REQUIRED QUALIFICATIONS
Skills/Abilities/Knowledge
Ability to read, write and speak the English language to communicate with employees, customers,
and suppliers, in person, on the phone, & by written communications in a clear, straight-forward, &
professional manner
Advanced understanding of the TCP/IP stack & associated abstraction layers
Advanced knowledge of network designs, network architectures & network topologies
Ability to use the following hand tools: electric drills, hammers, wrenches, screwdrivers in the installation of cable to the residence & TV set converters
Ability to walk over all types of terrain, in all kinds of weather, while carrying tools & equipment
including gaffs, ladders & fully loaded tool belts
Ability to safely use weight-bearing equipment (gaffs, safety harness & ladders) within the
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