What are the responsibilities and job description for the Team Member position at Hummus & Pita Co.?
Company Introduction:
The Hummus & Pita Co. is a fast-casual restaurant concept serving 100% homemade, fresh and health-focused cuisine in an inviting, contemporary environment. Combining authentic flavors from across the Mediterranean with family recipes that have been developed from generation to generation, The Hummus & Pita Co. is devoted to bringing high-quality, flavorful food to as many people as possible.
Overview:
- Responsible for preparing presenting craveable food according to standards and expectations while maintaining a safe, clean and sanitary work area.
- Responsible for providing raveable service to the Guest according to the standards and expectations.
Benefits:
- Flexible Scheduling
- Free Employee Meals
Requirements:
- Eighteen years of age or older.
- Good reading, writing and communication skills.
- Able to interact professionally with other Guests and Team Members.
- Able to handle multiple tasks in a fast-paced environment.
- Good judgment and decision-making abilities.
Physical Requirements:
- Must be able to spend 100% of working time standing, walking, and reaching.
- Pushing, pulling and lifting objects from a lower to higher position or moving objects horizontally, from position to position.
- Maintaining body equilibrium to prevent falling while walking, standing or crouching in narrow, slippery, or erratically moving surfaces.
- Climbing and ascending or descending ladders, stairs, and ramps.
- Must be able to carry loads greater than 35 pounds frequently.
- Must be able to communicate clearly with our Guests in the primary language of the restaurant.
- Hearing sounds at normal speaking levels with or without correction.
- Specific vision abilities include close, distance, color, peripheral, depth perception and the ability to adjust focus.
Primary Responsibilities:
- Live by our Mission Statement and Core Values.
- Understand, and comply with:
- All Company policies, procedures, and operating standards.
- All federal/state/local laws and ordinances.
- Maintain energy and enthusiasm throughout the shift.
- Provide every Guest with a raveable experience.
- Provide hospitality, not just service.
- Smile and greet all Guests you encounter.
- Hold doors open for Guests.
- Engage Guests in conversation throughout their experience (when appropriate).
- Accommodate and meet special needs of Guests (senior citizens, large groups, etc.).
- Utilize genuine salesmanship techniques during Guest interactions.
- Possess an extensive knowledge of all food and beverage selections, including the appropriate questions to ask when a Guest orders a particular food or beverage item.
- Suggestively sell additional products available to Guests.
- Record accurate orders using order slips.
- Ring accurate orders using the POS.
- Notify a Manager of all Guest complaints.
- Handle product properly according to safe food handling procedures at all times.
- Follow proper hand washing methods.
- Keep food out of the Danger Zone.
- Adhere to Critical Temperatures for items.
- Assist with receiving, rotating, labeling, and storing product according to FIFO.
- Avoid cross-contamination.
- Adhere to standards of handling and holding food products.
- Utilize all tools properly.
- Use knives properly; wear a cut glove when appropriate.
- Handle and use scales properly.
- Use appropriate colored cutting boards and measuring tools.
- Calibrate and use a thermometer.
- Read and follow all recipes.
- Accurately record waste.
- Maintain a clean and organized section, service line, and dining room.
- Adhere to all responsible alcohol service requirements.
- Adhere to cash handling policies.
- Perform secondary responsibilities.
- Assist with clearing and/or wiping tables.
- Assist Team Members in need. Complete assigned opening, ongoing, and closing sidework.
- Maintain a safe, sanitary, and secure environment at all times.
- Remain calm at all times.
- Perform any other tasks or duties as assigned by a Manager.
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