Customer Account Specialist

Description

Join a company that fosters career growth through formal job training and strategic leadership development programs. The amazing career opportunities at Hunter Communications are fueled by our rapidly expanding, state-of-the-art fiber internet and world-class customer service.  

At Hunter Communications, all employees are offered a rich benefit package including medical, dental, vision, disability coverage, life insurance, and an employee assistance program. We offer very generous vacation, sick, and holiday time off, a 401k program with a generous employer match, and numerous bonus opportunities. 

This position is hybrid working a combination of remote and in our Eugene office and will be responsible for directly working with customers who express an interest in learning more about, or connecting to, our residential services. You will be responsible for working in several systems including, but not limited to: SalesForce, Rev.io, and Google Suite. You will be responsible for answering inbound sales calls, taking orders, making sales from our website, rescheduling customers, scheduling installation, maintaining customer activity data, and making any adjustments as required.  

The ideal candidate is self-directed, motivated, and a relationship focused individual who enjoys meeting new people and quickly establishing rapport. They understand the value of intentional company culture, resonates with our core values and mission statement, and is eager to work with people over the phone helping to provide them internet and phone solutions. You aren’t afraid to ask questions to understand customer needs and if/how our products might work for them. Your peers describe you as highly motivated and curious.  

Job Duties

• Manage and close customer inquiries by phone, email, text, or chat
• Discuss pricing, products, and promotions with prospective clients
• Follow up with prospective customers promptly and regularly
• Maintain accurate records of customer interactions in CRM
• Schedule installations from customer sign ups 
• Meet and exceed sales goals and overall objectives 
• Attend job-related trainings and participate in internal meetings
• Committing to continuous personal and technical growth to drive ongoing success
• Work with all levels of the company from office teams, to managers, and senior leadership 

Requirements

At Hunter Communications, we have rare and exceptional team collaboration. There is high-trust, autonomy, empowerment, and a strong desire to see the value each unique person brings to the team and support their development at this job and their next. We’re looking for someone who can help us be better together, with strengths like:

• Lifelong learner
• Strong problem-solving mindset 
• Passionate about creating and maintaining positive collaborative relationships
• Comfort and proficiency with a variety of software applications and a desire to learn new systems
• Genuinely interested in helping others
• Committed to building trusting relationships
• Comfort working independently and as part of a team
• A strong desire to be a part of change and make an impact on our business and in our community
• A shared belief in radical customer service and going the extra mile for our team and our customers 

Benefits 

This is a full-time position, with working hours from 9:00am to 6:00pm Tuesday through Saturday. 

The benefits offered include: ? 

• 100% employer paid health benefits
• 401k retirement match
• Short-term and long-term disability coverage
• Life insurance
• Employee Assistance Program
• 8 paid company holidays 1 floating holiday 
• 80 hours (2 weeks) paid vacation, earned on accrual basis
• 40 hours paid sick leave, front loaded
• Professional growth opportunities 

Compensation 

The salary for this position starts at $40,000 annual. We also have a generous commission plan for each sale that is made. 

Hunter Communications provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.