What are the responsibilities and job description for the Fitness & Pool Attendant position at Hunters Run Country Club?
TITLE: Fitness & Pool Attendant
DEPARTMENT: Fitness & Aquatics
REPORTING TO: Director of Wellness & Aquatics
POSITION SUMMARY: The Fitness & Pool Attendant at the Fitness Center will provide and ensure a positive first impression to the Club’s members and guests by delivering an enthusiastic, courteous, and friendly disposition and warm consistent greeting. This position will handle numerous responsibilities including POS, setting appointments, and taking registrations, facility preparation and interaction with members and guests.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Opens and closes the Fitness Center according to the SOP.
- Monitors Fitness and Aquatics Center according to the daily checklists.
- Attend to laundry: remove dirty towels and delivery to laundry room, fold and restock areas accordingly.
- Continually follows the Fitness Center Core Values: Keep it safe, clean, friendly, work as a team and understand you are the HRCC experience with each member encounter.
- Assists members and guests with appointments and purchases.
- Assists members with inquiries regarding all Club functions at the Country Club.
- Promotes activities, programs, and events at the Club.
- Ensures we always have proper par levels of all operating supplies and marketing materials.
- Answers the phone with a friendly and uniform greeting as per the SOP.
- Takes reservations for personal training and group training appointments through Northstar.
- Refers members in need of dining or event reservations to the Front Desk at the Country Club.
- Has knowledge of information and pricing of all activities, programs, and events at the Club.
- Knows, monitors, and enforces the rules and regulations of the Fitness and Aquatic Center.
- Uses proper procedures in Northstar for billing, reports, gift certificates, and membership lookup.
- Enforces sign in and guest procedures at the Fitness Center.
- Greets members by name (Mr., Mrs., Dr.) with a consistent and sincere greeting, and knows their needs all while continuing to strive for perfection. Uses member’s names as much as possible throughout their visit.
- Keeps work area clean and organized at all times.
- Document accurate record of group fitness attendance and personal training cancellations.
- Maintains a professional appearance and is always in proper uniform. This includes proper grooming, shirts pressed, and name tag worn.
- Any and all other tasks assigned by the Director of Wellness & Aquatics or Assistant Fitness Director.
Education / Experience
- High school diploma of general education degree (GED).
- Minimum of 6 months related experience, preferably in a private club fitness/aquatics setting.
- Fitness or personal training schooling or certifications a plus.
Qualifications
- Proficient in Microsoft Word, Excel, and Power Point.
- Knowledge of Northstar POS system preferred.
- Excellent customer service skills.
Physical Requirements (The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
- Must be able to lift and move up to 50 lbs.
- Frequent reaching, bending, turning, and stooping.
- Must be able to sit for extended periods.
- Repetitive motion required including computer entry.
- Normal vision and hearing ranges required.
