Relief Casino Shift Manager

Overview

   SUMMARY:

The position along with and in the absence of the Casino Shift Manager is responsible for overseeing the day to day operation of the casino on assigned shift.

Responsibilities

   ESSENTIAL DUTIES AND RESPONSIBILITIES

• Acknowledge and greet customers and guests in a friendly, warm and courteous manner.
• Maintain integrity of the games.
• Oversee and supervise all Casino personnel.
• Work with Food and Beverage, Security and Cashier’s Cage to maintain the highest level of effectiveness and efficiency possible in the absence of their Department Heads.
• Maintain excellent customer relations and problem-solving skills.
• Abide by and adhere to all Human Resources and Company policies and procedures.
• Make all final gaming decisions.
• Be aware and adhere to all rules concerning Casino promotions.
• Authorize complimentary meals to players and guests and include this information in your daily manager’s report.
• Perform all other work-related duties as assigned by the Casino Shift Manager.
• Develop and coordinate ongoing training for floor personnel.
• Promote games, call and invite players from outside the Casino for Casino gaming and functions.
• Hold daily pre-shift meetings with gaming staff to ensure knowledge of new promotions, rule changes and other items pertaining to the gaming floor.
• Generate and e-mail daily shift manager’s reports with regards to incidents, call-ins, jackpot winnings, and comp’d patrons, etc.

   QUALIFICATION REQUIREMENTS

• Prior Casino Gaming Supervisor experience preferred
• Knowledge of Game rules
• California Card room experience preferred.

EDUCATION/FORMAL TRAINING

• A High School diploma or general education degree.

REASONING ABILITY

• Ability to determine and shift priorities quickly
• Ability to examine issues both strategically and tactically
• Ability to carry out detailed tasks and projects with minimal direction or supervision.
• This position requires the ability to problem solve complex situations in an effective and efficient manner.
• Ability to solve practical problems and deal with a variety of variables

LANGUAGE SKILLS

• Excellent oral and written communication skills
• Strong interpersonal skills and ability to build positive working relationships
• Ability to express complex concepts in a clear manner
• Ability to express ideas clearly and succinctly in letters, memos and reports
• Foreign language skills a must
• Able to read, write, and speak English

CERTIFICATIONS, LICENSES, REGISTRATIONS

• • Must be able to obtain and maintain a Gardena City Work permit
  • Must be able to obtain and maintain a California Key Employee gaming license.

PHYSICAL DEMANDS

• Requires working in front of a computer and extended periods
• The ability to be able to stand/walk for extended periods of time
• Must be able to stand on feet for long periods of time.
• Maintain physical stamina and proper mental attitude and ability to deal effectively with guests, management, employees and outside contacts while working under pressure and meeting deadlines with attention to detail.
• Professional appearance and demeanor

WORK ENVIORNMENT

• Noise level in the work environment is usually moderate to loud.
• Adult content environment
• Must be able to work various shifts
• Must be able to concentrate in an intense, fast-paced environment with numerous distractions
• 24 hour operation with a very fast paced environment.

CASINO REQUIREMENTS

• Must be at least 21 years of age.
• Must be able to obtain, and maintain, a Gardena Police Department/City issued Casino Work Permit.