What are the responsibilities and job description for the Server/POS position at Hutch & Waldo?
Benefits:
Hutch and Waldo are after a friendly and guest focused server who has experience in high-volume and face-paced environments. This role will suit a knowledgeable hospitality professional who has a passion for coffee and cafe culture.
The key focus of Hutch and Waldo’s success is our people; we build and develop strong teams to deliver excellence, ensuring continued growth and success. We invest in our people and draw on their talents, passion, and imagination to define new experiences and create a culture of opportunity and success.
We endeavor to represent the fresh food community’s values and ethos through our menu and our hospitality style, and every day we do our best to bring a little piece of that feeling into our cafes to share what makes them so special. Founded in 2016, Hutch and Waldo take inspiration from our roots in Sydney, Australia. We are passionate and proud of our community and support businesses we believe in. We support our community, and local producers and take pride in preparing food fresh and simple.
Our focus is ensuring the guest experience is second to none and we are supplying the best product to our customers in a fun and non-attitude environment. We love our locals and regulars, so it is important that you let your personality shine & connect authentically with the community. We are looking for someone committed to embedding themselves in the team while taking joy in imparting their skill set and knowledge for the betterment of those around them. Reporting directly to the general manager of the site, you will help push the cafe to a new level of efficient service while delivering an excellent product by not cutting any corners.
Our venues literally pump - so to be part of the team you will need to be experienced in high volume and not be afraid to challenge yourself on a daily basis. We don’t compromise when it comes to memorable service, outstanding quality, and products.
Responsibilities:
Qualifications:
- Employee discounts
- Flexible schedule
- Training & development
Hutch and Waldo are after a friendly and guest focused server who has experience in high-volume and face-paced environments. This role will suit a knowledgeable hospitality professional who has a passion for coffee and cafe culture.
The key focus of Hutch and Waldo’s success is our people; we build and develop strong teams to deliver excellence, ensuring continued growth and success. We invest in our people and draw on their talents, passion, and imagination to define new experiences and create a culture of opportunity and success.
We endeavor to represent the fresh food community’s values and ethos through our menu and our hospitality style, and every day we do our best to bring a little piece of that feeling into our cafes to share what makes them so special. Founded in 2016, Hutch and Waldo take inspiration from our roots in Sydney, Australia. We are passionate and proud of our community and support businesses we believe in. We support our community, and local producers and take pride in preparing food fresh and simple.
Our focus is ensuring the guest experience is second to none and we are supplying the best product to our customers in a fun and non-attitude environment. We love our locals and regulars, so it is important that you let your personality shine & connect authentically with the community. We are looking for someone committed to embedding themselves in the team while taking joy in imparting their skill set and knowledge for the betterment of those around them. Reporting directly to the general manager of the site, you will help push the cafe to a new level of efficient service while delivering an excellent product by not cutting any corners.
Our venues literally pump - so to be part of the team you will need to be experienced in high volume and not be afraid to challenge yourself on a daily basis. We don’t compromise when it comes to memorable service, outstanding quality, and products.
Responsibilities:
- check stock levels of pastries, sandwiches and soft drinks
- make every guests you come in contact with feel like they are the only one for the day
- change up your greeting when it is busy to not seem robotic for guests
- being aware on when to ask for help and know how to shift gears when needed
- friendly not familiar is the best approach
- repeat orders back to guests before asking for their name
- don't turn your back to guests when possible. Be engaging and smile
- jump down the line with the handheld when there seems to be a stall
- we are very dog friendly so make sure they feel part of the community also
- deliver product excellence with confidence and not cutting corners
- learn what menu items can be amended or substituted
- use personal knowledge in recommending items to guests
- be confident in allergy and dietary requests from guests
- learn about roasts, origins and history of our current product
- communicate with management on when items are 86d through service
Qualifications:
- We are looking for experienced candidates to have:
- Minimum of 2 years of hospitality experience
- Experience working in a similar venue with multiple offerings will be highly valued
- Fun & energetic personality
- Has a passion for coffee and a dynamic beverage program
- Focus on bringing a team together for a common purpose
- A thirst for problem-solving and thrives on going over and above
- Knowledge and skills to develop staff around the product, service skills, team culture, and guest relationships
- Understands what cafe culture is and wants to add to the conversation
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