Job Posting for Operations Analyst- EMS-Full Time at Hutchinson Regional Healthcare System

Responsible for interpreting data, analyzing results, providing ongoing reports and completing the billing and collection processes for Reno County EMS. Individual locates and defines new processes for improvement opportunities to enhance performance outcomes, answers inquiries from other departments, agencies and patients and explains all actions pertaining to the billing/coding/collection process.
Individual actively participates in outstanding customer service, takes ownership of billing processes from start to finish and accepts responsibility in maintaining relationships that are equally respectful to all.

ESSENTIAL FUNCTIONS:

Verify completion of run reports daily and from the previous weekend
Complete daily review of electronic patient care reports (ePCR) for completeness and accuracy of documentation
Use internal and external systems to verify patient demographics, personal insurance information and completion of all required signatures.

Accurately apply EMS specific billing codes to electronic patient care reports. Enter necessary patient demographics and run information into billing programs to generate charges to be completed by hospital billing departments

Follow up with crews to resolve issues in ePCRs, documentation practices and provide training/feedback as needed to maintain compliance with current laws, regulations and policies
Manage electronic storage of patient care reports and archived paper patient care reports and billing/insurance forms
Replies to medical records requests in a timely manner, issuing to approved persons only, in compliance with current laws, regulations and policies
Acquire data on overdoses in Reno county from ePCRs and enter into the national ODMAP database
Utilize scheduling software to obtain data on paid EMS standbys each month, generate standby billing documentation and send to hospital accounting department for processing
Collect receipts for fuel from crews/units and mail to appropriate departments
Creates and maintains billing and accounting policies and procedures along with and under the direction of the Chief of EMS.
Interpret data, analyze results using statistical techniques and provide ongoing reports for both the operational and clinical functions of the EMS department.
Manages workload in an ethical manner and within the intent of federal, state and local laws and in alignment with the mission and values of Reno County EMS
Performs other duties as assigned

MINIMUM KNOWLEDGE AND SKILLS REQUIRED:

Strong written and verbal communication skills
Team player with the ability to work independently
Detail oriented with good follow-up
Excellent organizational skills, demonstrates initiative, good judgment, and flexibility
Demonstrates effective communication skills and effectively fosters relationships with others
Approaches change as an opportunity for growth and development in self and others
Fosters a commitment and understanding of the Reno County EMS, mission, vision and values
Provides the highest level of customer service to a wide variety of internal and external customers

PREFERRED KNOWLEDGE AND SKILLS REQUIRED:

EMS or healthcare background helpful but not required

REQUIRED BEHAVIORAL SKILLS:

Integrity:
A personal presence which is characterized by a sense of honesty and the willingness to do the right thing.
The ability to role model, inspire and motivate others to promote the philosophy, mission, vision, goals and values of Hutchinson Regional

Healthcare System

Compassion:
A personal presence which is characterized by a sense of caring that is reflected in a high level of empathy and customer service with all that we come in contact.
Ability to manage conflict, consider other points of view, and offer

alternative solutions without jeopardizing overall project direction and the ability to manage customer expectations.

Accountability:
Demonstrated track record of ownership of situations, projects and issues.
Able to work autonomously and have a high degree of flexibility to adapt to changing projects, priorities and work volumes.
Respect:
Demonstrated ability to collaborate with a diverse population.
Treat all internal and external customers with a positive, proactive service orientation.
Excellence:
Strong communication and presentation skills with a proven ability to influence and lead teams to conclusion/decision making.
Proven ability to think strategically but also must be able to lead day-to-day tactical processes.
Demonstrated ability to manage and provide coaching and leadership on complex projects.
Must be able to lead and/or facilitate process improvement.

MINIMUM EDUCATION AND EXPERIENCE REQUIRED:

High School Graduate/GED
One year of experience or education in medical administration, billing or related field

PREFERRED EDUCATION AND EXPERIENCE:

Experience or education in Healthcare billing or insurance
Proficiency in KEMSIS Documentation

LICENSE/REGISTRATION/CERTIFICATION REQUIRED:

PREFERRED LICENSE/REGISTRATION/CERTIFICATION:

We offer competitive pay, a generous benefit package and a reason to be proud of what you do, every day.

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Salary.com Estimation for Operations Analyst- EMS-Full Time in Hutchinson, KS

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