What are the responsibilities and job description for the Service Clerk position at Hutson, Inc?
Purpose:
Assist the service manager or Shop Foreman in maintaining accurate and on-time reports and records relative to the service department’s operation within the dealership.
Assist the service manager or Shop Foreman in maintaining accurate and on-time reports and records relative to the service department’s operation within the dealership.
Responsibilities:
- Post Technician time to Work Orders.
- Report Service Department time to Payroll.
- This person is in charge of opening, reviewing, and closing all work orders.
- Create quote from existing SPG/MST library.
- Answer all Service Department directed calls.
- Address/engage all Service Department customers.
- Collection of payment upon completion on job(s).
- Interaction with John Deere personnel.
- Send internal quote for trade-in equipment.
- Maintains Service Department filing and records.
- Updates customer profiles using equipment, hours, or other information from the work order(s).
Experience, Education, and Skills:
- 2-3 years of experience as a service/warranty clerk is preferred.
- Administrative, data entry, or office setting experience would be beneficial.
- High School Diploma or GED equivalent is required.
- Basic knowledge of accounting practices.
- Ability to use standard desktop load applications such as Microsoft Office and Internet functions.
- Knowledge of office procedures.
- General understanding of mechanical/technical terms is preferred.
- Knowledge of equipment models or numbers.
- Basic knowledge of how pieces of machinery function or what they are intended to do.
Essential Eligibility Requirements:
- Valid Driver’s License
Essential Job Requirements:
1. General Physical Requirements:
1. General Physical Requirements:
- Light work: Exerting up to 20 pounds of force occasionally and/or negligible amount of force constantly to move objects.
2. Physical Activities:
- Stooping, Kneeling, Crouching, Reaching, Standing, Walking, Lifting, Fingering, Grasping, Feeling, Talking, Hearing, and Repetitive Motions.
3. Visual Acuity:
- The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading; visual inspection involving small defects, small parts and/or operation of machines (includes inspection); using measurement devices; and/or assembly of fabrication of parts at distances close to the eyes.
- The worker is required to have visual acuity to determine the accuracy, neatness, thoroughness of work assigned or to make general observations of facilities or structures.
4. Working Conditions:
- None: The worker is not substantial exposed to adverse environmental conditions.
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