Sales Consultant

A Sales Consultant at HW Kia of West County is primarily responsible for providing knowledge and information, along with a low-pressure and transparent environment, for customers interested in purchasing or leasing a new or pre-owned vehicle.

At HW Kia of West County, we provide a level of professional service that truly set us apart from the rest. What differentiates us the most is our treatment of our staff, as we know that if our team is engaged, motivated, and put in a situation to succeed, our customers will continue to look to us as their resource for all their automotive needs. 

Benefits

• Medical, dental, and vision insurance
• 401(k) plan employer match
• Employee vehicle purchase plans
• Discounts on products and services
• Competitive industry pay
• Friendly work environment
• Growth opportunities
• Family owned and operated
• Long term job security
• Health and wellness

Responsibilities

• Sell and deliver a minimum number of vehicles every month
• Exhibit a high level of commitment to customer satisfaction
• Attend product and sales training courses and sales meetings as requested by manager
• Keep up to date on new products and services within the industry
• Approach, greet, and offer assistance or direction to any customer on the showroom or lot
• Exhibit consultative selling skills – assist customers in selecting a vehicle by asking questions and listening carefully to their responses
• Explain product performance, application, and benefits to prospective customers
• Describe all optional equipment available for customer purchase
• Maintain a follow-up system that encourages repeat and referral business and contributes to customer satisfaction
• Maintain a prospect development system
• Log all customer interactions in store’s CRM system
• Turn 100% of closed deals to a finance and insurance manager, along with properly completed paperwork
• Deliver vehicles to customers, ensuring that the customer understands the vehicle’s operating features, warranty, and paperwork
• Introduce customers to the service department personnel and emphasize to them the quality and efficiency of service repairs and maintenance available in the store’s service department
• Schedule the first service appointment
• Follow up on all post delivery items, tag/title work, “we-owes”, and special requests to be sure that all customer expectations are met
• Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively
• Support the store’s online reputation by facilitating customer reviews on different platforms (Google, Facebook, Yelp, Dealer Rater, etc.)
• Conduct business in an ethical and professional manner
• Maintain a positive attitude and be ready to work in a team environment every day
• Other tasks as assigned

Qualifications

• One year of automotive retail experience is preferred but not required
• Excellent verbal and written communication skills
• Time management, prioritization, attention to detail, organization, ability to multitask
• Self-starter, ambitious, goal-oriented, can work independently and without supervision
• Comfortable using multiple methods of communication – text, email, video, phone, etc.
• Available to work flexible hours and weekends
• Open to learning new software systems
• Professional, well-groomed personal appearance
• Clean driving record and valid driver’s license

HW Kia provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, pregnancy, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.