What are the responsibilities and job description for the Server Lead position at Hwy 55 Burgers, Shakes & Fries?
Overview:
We are seeking a skilled and experienced Head Server to join our team. As the Head Server, you will be responsible for overseeing the dining experience and ensuring exceptional guest service. This is a leadership role within our establishment, and we are looking for someone who can effectively manage a team while maintaining a high level of professionalism and customer satisfaction.
Duties:
- Provide excellent guest service, ensuring all guests have a positive dining experience
- Supervise and train servers, ensuring they adhere to service standards and protocols
- Assist with cash handling and processing payments
- Collaborate with kitchen staff to ensure timely and accurate food delivery
- Maintain cleanliness and sanitation standards in the dining area
- Handle guest inquiries, concerns, and complaints in a professional manner
- Monitor inventory levels and assist with restocking supplies as needed
- Utilize Aloha POS system or similar software for order processing and tracking
- Foster positive guest relations by building rapport and addressing any issues promptly
Skills:
- Strong knowledge of guest services principles and practices
- Previous experience in the food industry, preferably in a leadership role
- Excellent communication and interpersonal skills
- Ability to multitask and work in a fast-paced environment
- Knowledge of culinary terminology and menu items
- Familiarity with sanitation regulations and food safety guidelines
- Proficiency in using Aloha POS or similar point-of-sale systems
Join our team as the Head Server and contribute to creating memorable dining experiences for our guests. We offer competitive pay rates, opportunities for career growth, and a supportive work environment. Apply today to be part of our dynamic team!
Job Types: Full-time, Part-time
Pay: $17.66 - $21.27 per hour
Benefits:
- Employee discount
- Flexible schedule
- Health insurance
Restaurant type:
- Fast casual restaurant
Shift:
- Day shift
- Evening shift
- Morning shift
Weekly day range:
- Monday to Friday
- Weekends as needed
People with a criminal record are encouraged to apply
Ability to Relocate:
- Statesville, NC: Relocate before starting work (Required)
Work Location: In person
Salary : $18 - $21