Front Desk Host

Summary

To insure 100% guest satisfaction by providing Hyatt House guests with a warm welcome and providing efficient and effective front desk service in accordance with Hyatt House brand standards.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Creates 100% guest satisfaction and exceeding guest expectations.

1. Receives and processes incoming guests

· Ensure a delightful, seamless arrival and departure for our guests.

· Greets guest and processes hotel registration and other attractions.

· Keeps current on hotel accommodations, services and local attractions.

· Handles all guest compliments, comments, observations and challenges in a timely manner to effectively achieve full guest satisfaction.

· Works with other departments as appropriate to arrange for services requested by the guest.

· Stays current with developments in the hotel by reviewing and updating the communication log

· Prepares end of shift summaries and communications for management and other shifts.

· Encourages day to day selling of guest accommodations and promotes hotel amenities, food and beverage outlets, hotel service, and loyalty program.

· Make reservations in accordance with hotels yield management practices.

· Processes customer credit at check-in in accordance with the hotel policy and data privacy policy standards.

· May be responsible for answering and fielding all calls to the hotel, both internal and external.

· Identifies and records special billing instructions and notifies accounting.

· Obtains appropriate signatures for guest transactions.

· Follows hotel policy on cash banks.

· Maintains confidentiality on guest information.

2. Creates 100% guest satisfaction by providing the Hyatt House brand experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations.

· Gives personal attention, takes personal responsibility and uses teamwork when providing guest service and experience.

· Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems.

· Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction.

· Performs other duties required to provide the service brand behavior and genuine hospitality.

Job Type: Part-time

Pay: $15.50 per hour

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Night shift
• On call
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel Experience: 1 year (Preferred)
• Front Desk: 1 year (Preferred)

Work Location: In person

Salary : $16