Assistant General Manager (AGM)

Hyatt House Dallas/Addison
Addison, TX Full Time
POSTED ON 1/19/2023 CLOSED ON 2/17/2023

What are the responsibilities and job description for the Assistant General Manager (AGM) position at Hyatt House Dallas/Addison?

Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle.

www.highgate.com.

Overview:

The Assistant General Manager is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing employees, while maintaining the integrity of the hotel.

Responsibilities:

-Play a pivotal role in hotel sales efforts, including calling on top ten accounts, meeting clients, hosting luncheons and receptions, and meeting with on-site contacts on a daily, weekly and monthly basis.

-Tour the operating departments daily, making adjustments as needed via department heads.
-Conduct weekly staff meetings, including weekly training sessions presented by managers and self using the steps to effective training according to Highgate Hotel standards, and the review of previous and future sales and operations efforts.
-Meet all financial review dates and corporate directed programs in a timely fashion.
-Hold a monthly financial review with all department managers, M.I.D.'s and available supervisors.
-Ensure that all department heads maintain budgeted productivity levels and Highgate Hotel standard checkbook accounting procedures.
-Develop managers for future advancement through competency training and corporate sponsored training programs.
-Participate in required M.O.D. coverage as scheduled.
-Maintain direct contact with and monitor the development of management trainees.
-Adhere to all Highgate Hotel policies and procedures and train new managers to ensure compliance.
-Oversee and assist in the Highgate Hotel budget process as required.
-Ensure that training in service standards is taking place in each department using the steps to effective training according to Highgate Hotel standards, including compliance in all departments to Highgate Hotel Garden Standard of the Week training.
-Assist in creating a positive team-oriented environment which focuses on the guest, through employee development and motivation.
-Inspect rooms regularly (weekly at a minimum) with both the Housekeeping Manager and Property Engineer.
-Ensure complete processing of invoices daily by using the A/P process.
-Ensure that all appropriate information for financial documents is received by the Corporate Office monthly, in compliance with the monthly accounting calendar.
-Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers.
-Ensure that employees are at all times attentive, friendly, courteous and efficient in their interactions with guests, managers and all other employees.
-Forecast monthly the hotel's financial position, by estimating revenues and line-by-line expenses. Analyze previous and projected data to generate an accurate reforecast.
-Prepare and conduct all management interviews and follow hiring procedures according to Highgate Hotel S.O.P.'s. Ensure that all managers are in compliance with the standards in their interviewing and hiring procedures for departmental staff.
-Interview all prospective final candidates for any vacant management position within the hotel prior to any offer being extended.
-Perform all Executive Committee members performance appraisals according to Highgate Hotel S.O.P.’s, and ensure that managers are in compliance with the standards in their administration of performance appraisals to their staff.
-Motivate, coach, counsel and discipline all management personnel according to Highgate Hotel S.O.P.'s and ensure that managers are in compliance with the standards in their administration of counseling and disciplinary steps.
-Perform any other duties as requested by the Vice President or Regional Director of Operations.
-Ensure that all employees receive fair and equitable treatment according to Highgate Hotel S.O.P.'s.
-Meet clients on the property, including meeting contacts and potential clients touring the property, to assist in the sales effort.
-Be in the public areas during peak times, greeting guests and offering assistance as needed.
-Ensure procedures for handling of the hotel safe specifically with regard to security and monthly safe audits are followed and occur.
-Ensure monthly credit meetings are conducted and take an active role in the hotel credit and collection policies

Qualifications:

  • At least 5-6 years progressive experience in a hotel. Bachelor's Degree preferred.
  • Long hours sometimes required.
  • Maintain a warm and friendly demeanor at all times.
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Participate in M.O.D. coverage as required.
  • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which include wearing nametags.
  • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to maintain confidentiality of information.
  • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
  • Perform other duties as requested by management.

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

  • 401(k)
  • Dental insurance
  • Employee discount
  • Health insurance
  • Paid time off
  • Vision insurance

Experience level:

  • 5 years

Shift:

  • 10 hour shift
  • Day shift
  • Evening shift
  • Morning shift
  • Night shift

Weekly day range:

  • Monday to Friday
  • Weekend availability

Ability to commute/relocate:

  • Addison, TX 75001: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

  • Driver's License (Preferred)

Shift availability:

  • Day Shift (Preferred)
  • Night Shift (Preferred)
  • Overnight Shift (Preferred)

Work Location: One location

Salary : $50,000 - $60,000

General Manager and Assistant Manager
Restaurant Management Search -
Ennis, TX
Assistant General Manager
Taco Bell -
Little Elm, TX
Assistant General Manager
Crunch Fitness - CR Holdings -
Plano, TX

For Employer
Looking for Real-time Job Posting Salary Data?
Keep a pulse on the job market with advanced job matching technology.
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

Sign up to receive alerts about other jobs with skills like those required for the Assistant General Manager (AGM).

Click the checkbox next to the jobs that you are interested in.

  • Customer Complaint Escalation Skill

    • Income Estimation: $86,027 - $139,124
    • Income Estimation: $88,419 - $131,577
  • Manage Staff Scheduling Skill

    • Income Estimation: $85,217 - $124,241
    • Income Estimation: $94,508 - $121,303
This job has expired.
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Not the job you're looking for? Here are some other Assistant General Manager (AGM) jobs in the Addison, TX area that may be a better fit.

General Manager and Assistant Manager

Restaurant Management Search, Corsicana, TX

General Manager and Assistant Manager

Restaurant Management Search, Waxahachie, TX