Front Office Supervisor
Job Posting for Front Office Supervisor at Hyatt House Pleasanton
The Hyatt House Pleasanton is currently hiring a Front Office Supervisor.
Responsibilities:Responsible for supervising and working with the front office staff to ensure the highest quality of guest service.
Job duties include:
- Ensures that all front office associates receive training adequate for the performance of the position. Provides feedback on a continual basis.
- Participates in the training, developing and disciplining of all front office staff.
- Maintains records of absences and tardiness.
- Performs all front office duties including check-in, check-out, reservations, etc.
- Maintains a high daily average rate (ADR).
- Answers inquiries pertaining to hotel policies and services.
- Ensures that all required reports are completed and submitted in a timely manner.
- Ensures guest satisfaction by responding to and resolving guest complaints.
- Is aware of direct competition.
- Fills in at the front desk and reservations when staffing needs and hotel needs dictate.
- Maintains regular contact with the Housekeeping Department to ensure proper room status.
- Fills in for the Assistant Front Office Manager in his/her absence.
- Must wear required uniform. Must maintain a neat, clean, well-groomed appearance.
- Ensures that staff is in adherence to uniform/grooming standards at all times.
- Ensures that all guests are served.
- Notifies Front Office Manager of guest comments.
- Prior hotel front office experience required
- Prior lead or supervisory experience highly preferred
- Ability to lead
- Guest service-oriented personality
Located in the Hacienda Business Park, Hyatt House Pleasanton is a residential-style hotel ideal for extended stay travelers to the San Francisco area. Our hotel features large suites with complimentary breakfast, free parking, and a pool and hot tub for relaxation. Our spacious one and two-bedroom suites are designed to create contemporary experiences with separate living and kitchen areas, and modern workspaces. Engaging social spaces to meet with friends or colleagues, meeting rooms, and a prime location all cater to today’s travelers.
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