What are the responsibilities and job description for the Guest service agent position at Hyatt Place Denver Airport?
Gallery Host
This is a great Guest Service Opportunity for someone looking to move up in the hospitality industry. The Gallery Host ensures that hotel guests receive hospitable and responsive service at check-in, during the stay, and upon departure, ensuring guest satisfaction and loyalty.
Core responsibilities include:
Hyatt experience preferred
Available nights and weekends
· Accurate and hospitable handling of guest reservation, check-in, check-out, payment, including credit card and cash handling procedures
· Proficient administration of the hotel's electronic reservation system
· Prompt, friendly response to guest requests or concerns with follow-up to ensure satisfaction
· Compliance with hotel safety programs and procedures, including emergency and security systems
· Ensures that all required documentation (daily reports, checklists, etc.) are completed in a timely manner
· Ensures that new team members receive training in appropriate brand standards and in hotel procedures
Requirements
· Experience in accurate cash handling and credit cards
· Experience in maintaining security of confidential information, including guest registration and credit card information
· Ability to pass certification tests required to meet brand standards
· Experience working with a computer, including data entry
· Ability to work well with others
· Customer Focus, including experience in anticipating guest needs and responding pleasantly and professionally in a variety of settings and situations
· Listening skills to ensure accurate understanding of guest wishes
· Composure to work effectively under pressure and to address and resolve guest problems or concerns
· Approachability to encourage effective communication with guests and fellow team members
Job Type: Full-time
Pay: From $16.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Vision insurance
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Aurora, CO 80011: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer service: 1 year (Required)
- Cash handling: 1 year (Preferred)
- Front desk: 1 year (Preferred)
- Data entry: 1 year (Preferred)
- Hotel experience: 1 year (Preferred)
Work Location: One location